Public Areas Guest Services Attendant
Public Areas Guest Services Attendant
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Job Description
Job Details
Description
Job Title: Public Areas / Guest Services Attendant
Department: Housekeeping
Reports To: Housekeeping Supervisor
Job Summary:
We are looking for a friendly detailoriented Public Areas Attendant to join our guest service team. In this role youll be responsible for maintaining the cleanliness and appearance of all public spaces in our hotel and resort including lobbies restrooms hallways elevators and entrances and ensuring they are always clean and comfortable for guestuse. Youll also assist with guest needs and requests using our digital service management app HotSOS to provide timely and professional service that enhances the guest experience.
Key Responsibilities:
Maintain the cleanliness organization and overall presentation of ALL hotel public areas including (though not limited to):
Lobby front desk area library game room gym conference rooms guest corridors elevators restrooms stairwells and entrances
Restock and refresh supplies in public restrooms (e.g. soap paper towels toilet paper feminine hygiene products)
Restock pool / hot tub towels
Restock F&B department storage with fresh napkins table cloths etc
Assist the Events / F&B team with setup or disassembly of event spaces (for Weddings Conferences Reunions etc)
Dust polish mop vacuum and clean surfaces furnishings and hightouch points
Proactively monitor and respond to guest service requests using HotSOS
Regularly check the app for new tasks or guest requests
Complete requests in a timely manner and update status in the app
Greet and assist guests in a friendly helpful and professional manner
Report any maintenance issues safety hazards or unusual situations promptly
Follow all safety hygiene and cleanliness standards set by the hotel
Ensure all cleaning equipment and supplies are used correctly and stored properly
Qualifications
Qualifications & Skills:
(Preferred) Prior experience in housekeeping janitorial work or hotel operations
Basic understanding of mobile apps; ability to navigate and use HotSOS for task management (training provided)
Excellent attention to detail and strong organizational skills
Friendly guestfirst attitude with a helpful and courteous approach
Ability to work independently and handle multiple tasks efficiently
Physical ability to stand walk bend and lift up to 50 lbs throughout the shift
Availability to work flexible hours including nights weekends and holidays
Pay is $19$20 DOE
Employment Type
Unclear
