Competence Manager IT Service Desk Sweden
Competence Manager IT Service Desk Sweden
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Job Description
Are you a structured and experienced leader eager to develop and create prerequisites for our employees to succeed Then this could be the perfect position for you.
At Sandvik we talk about setting the industry standard and we really mean it. Our Global IT Service Desk supports all Sandvik users with IT issues serving as the first contact for any ITrelated concerns. Were now looking to strengthen our leadership team with a Competence Manager a crucial role in establishing the foundations and shaping the future of our Service Desk.
About the job
In this position you lead the personnel in our Global Service Desk Sweden. Our Service Desk agents work in shifts to provide 24/7/365 support for all Sandvik users. You ensure that the team has the capacity and skillset required through coaching development and followup of personnel. The job includes close collaboration with the leadership team who consists of Product Area Manager Solution Engineers and Coordinators. You manage workforce and competence planning empowering and growing personnel to enhance selfmanagement.
Also included in the job:
- Assess team health to ensure the right prerequisites for success.
- Enable skills development in the team and support personnel during changes.
- Act as a representative for the employer following Sandvik Group HR policies and rules.
The location for this job is Sandviken where the whole IT Service Desk Sweden team is located.
About you
Were looking for someone with experience in a similar role preferably within a global organization. You have leadership experience a proven track record in people management and financial management skills. As were a global organization fluency in English and Swedish both written and verbal is required.
In addition to your background were just as passionate about your personality characterized by your structured way of working and ability to prioritize to ensure efficient operations. Youre flexible and skilled in managing diverse shift schedules. With an extroverted mindset and a genuine curiosity about people youre driven by developing and working with others. Add to this a passion for problemsolving and you have a great opportunity to succeed in this role.
Our culture
Our role is clear through every action every day we make the shift and advance the worldthrough engineering. We believe in an inclusive equal and openminded culture and we nurture our diversities to form a solid foundation for achieving great fair and rewarding benefits as well as many different career options. Are you intrigued Visit our website LinkedIn or Facebook page to get to know us further.
Contact information
For further information about this position please contact Anna Hall hiring manager
Weve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.
Union contacts Sweden
- Malena Rackner Unionen
- Tord Engstrm Akademikerfreningen
- Peter OlssonAndre Ledarna
Recruitment Specialist: Therese Rutqvist
How to apply
Send your application no later than May 8 2025. Click apply and include your resume and cover letter in English. Please note that we dont accept applications by email. Job ID: R0077931.
As we aim for a fair recruitment process we utilize assessment tools to safeguard objectivity. When you apply for this job you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
To learn more about our recruitment process please visit our career site or contact HR Services at .
Sandvik is a global hightech engineering group providingsolutions that enhance productivity profitability and sustainability for the manufacturing mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers processes. Our worldleading offering includes equipment tools services and digital solutions for machining mining rock excavation androck processing. In 2024 the group had approximately 41000 employees sales in more than 150 countries and revenues of about SEK 123 billion.
Required Experience:
Manager
Employment Type
Full-Time
