Technical Support Specialist
Technical Support Specialist
Posted on :
25-04-2025
Employer Active
1 Vacancy
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Hourly Salary
$ 31 - 41
Vacancy
1 Vacancy
Posted on :
25-04-2025
Job Description
Primary Purpose
Under the general supervision of the Associate Dean Information Technology provides first and secondtier technical support including setting up configuring troubleshooting and supporting AV areas and equipment networkrelated services and applications and clinic computers and peripherals for the San Francisco Campus endusers. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff.
Essential Functions
Provide clinic information system support including but not limited to assisting with the main EHR application both in person and as part of the Information Technology clinic coverage. Diagnose and resolve issues related to wireless connectivity networks software applications and AV systems; participate in help desk operations and special projects as needed. Facilitate Zoom classroom support and serve as part of the team administering Zoom projects. Handle daytoday audiovisual (AV) tasks such as scheduling coordinating enduser training and troubleshooting AV lecture capture digital signage and video conferencing systems. Act as the intake and escalation point for AV networking and telecom requests received through the help desk system; offer help desk services as part of a collaborative support team and redirect problems to appropriate resources. Deliver exceptional customer service via phone online and inperson support to faculty staff and students including offsite clinics. Collaborate with the team to ensure AV and network configurations for live events are completed according to established audio visual and network standards. Remain current on modern network technologies and tools applicable to this position. Perform all other duties as assigned by the Associate Dean Information Technology
Minimum Qualifications
Knowledge of: Microsoft Windows desktop operating systems Microsoft Office products and other desktop applications. Mac OS and Apple products Local area network concepts security configuration and troubleshooting Zoom phone troubleshooting Audio visual systems video conferencing lecture capture and digital signage (Crestron AV controls Sonic Foundry Mediasite ZeeVee Zoom) ITIL Foundation Ability to: Manage projects and be familiar with project management concepts (project schedules plans scopes of work etc.. Demonstrate solid written communication skills with the ability to write technical documentation or manuals Ability to support processes and software in a multivendor environment with limited supervision. Experience: Two 2 years of experience in the networkingrelated field. Three 3 years of experience in an IT customer service environment. Experience using Cisco IOS Aruba Palo Alto Fortinet and Zoom Phone. Education Bachelors degree in related field or combination of education and experience Working Conditions: Position is eight 8 hours/day and requires occasional assignments on weekends and/or evenings. Occasional travel to offsite clinics.
Preferred Qualifications
Ability to: Provide handson support and troubleshoot networking and telecommunication systems. Conduct research into emerging technology issues and products. Exceptional communication skills including interacting regularly with architects designers and other trades Troubleshoot to IEEE / TIA wiring standards Provide computer application support which includes but is not limited to (software installation and administrative setting configurations) Understand ITIL tasks incidents changes problems Maintain a professional and positive attitude in a fastpaced creative environment Demonstrated ability to work without direct supervision. Must be detailoriented have multitasking abilities and handle tight highstress deadlines. Work within a teamoriented collaborative environment.
Under the general supervision of the Associate Dean Information Technology provides first and secondtier technical support including setting up configuring troubleshooting and supporting AV areas and equipment networkrelated services and applications and clinic computers and peripherals for the San Francisco Campus endusers. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff.
Essential Functions
Provide clinic information system support including but not limited to assisting with the main EHR application both in person and as part of the Information Technology clinic coverage. Diagnose and resolve issues related to wireless connectivity networks software applications and AV systems; participate in help desk operations and special projects as needed. Facilitate Zoom classroom support and serve as part of the team administering Zoom projects. Handle daytoday audiovisual (AV) tasks such as scheduling coordinating enduser training and troubleshooting AV lecture capture digital signage and video conferencing systems. Act as the intake and escalation point for AV networking and telecom requests received through the help desk system; offer help desk services as part of a collaborative support team and redirect problems to appropriate resources. Deliver exceptional customer service via phone online and inperson support to faculty staff and students including offsite clinics. Collaborate with the team to ensure AV and network configurations for live events are completed according to established audio visual and network standards. Remain current on modern network technologies and tools applicable to this position. Perform all other duties as assigned by the Associate Dean Information Technology
Minimum Qualifications
Knowledge of: Microsoft Windows desktop operating systems Microsoft Office products and other desktop applications. Mac OS and Apple products Local area network concepts security configuration and troubleshooting Zoom phone troubleshooting Audio visual systems video conferencing lecture capture and digital signage (Crestron AV controls Sonic Foundry Mediasite ZeeVee Zoom) ITIL Foundation Ability to: Manage projects and be familiar with project management concepts (project schedules plans scopes of work etc.. Demonstrate solid written communication skills with the ability to write technical documentation or manuals Ability to support processes and software in a multivendor environment with limited supervision. Experience: Two 2 years of experience in the networkingrelated field. Three 3 years of experience in an IT customer service environment. Experience using Cisco IOS Aruba Palo Alto Fortinet and Zoom Phone. Education Bachelors degree in related field or combination of education and experience Working Conditions: Position is eight 8 hours/day and requires occasional assignments on weekends and/or evenings. Occasional travel to offsite clinics.
Preferred Qualifications
Ability to: Provide handson support and troubleshoot networking and telecommunication systems. Conduct research into emerging technology issues and products. Exceptional communication skills including interacting regularly with architects designers and other trades Troubleshoot to IEEE / TIA wiring standards Provide computer application support which includes but is not limited to (software installation and administrative setting configurations) Understand ITIL tasks incidents changes problems Maintain a professional and positive attitude in a fastpaced creative environment Demonstrated ability to work without direct supervision. Must be detailoriented have multitasking abilities and handle tight highstress deadlines. Work within a teamoriented collaborative environment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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