About OnePay

OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.

Tens of millions of Americans today are unbanked or underbanked meaning they dont have enough money in savings to cover a minor emergency. They pay too much in fees dont have access to credit at affordable rates and have little ability to grow their wealth. OnePays vision is to create a single app for consumers to save spend borrow and grow their money bringing our mission to life with simple and accessible banking credit and payments products that deliver a bestinclass experience to millions of customers. Our products include:

• Checking and highyield savings accounts

• Domestic and international peertopeer payments

• Credit Builder and credit score monitoring

• Digital wallet / contactless payment solutions

• Buynowpaylater installment loans at Walmart

Why do we have a right to win We have the backing of Walmart (a Fortune 1 and Ribbit Capital (a preeminent fintech investor) are deeply embedded with the distribution of the worlds largest omnichannel retailer and have an industryleading multiproduct value proposition all in addition to having some of the best people and talent in the industry.

Theres never been a better time to build a categorydefining business and there has rarely been a team better positioned for the opportunity. Join us!

The Role

As the Senior Brokerage Operations Specialist in India you will be responsible for supporting a team of front office and back office agents. This role will impact OnePays mission by enhancing customer trust and satisfaction and maximizing operational efficiency. You will oversee a team of agents ensuring customers receive timely and effective support while meeting OnePays service goals. Responsibilities include supervising and training agents and increasing customer satisfaction. You will also work closely with the Customer Service Operations and Compliance Teams to facilitate the resolution of escalated customer related issues and complaints. This role reports to the Brokerage Operations Lead.

This role is responsible for:

• Team Leadership Supervising training and developing a team of service agents. Fostering a highperformance team atmosphere and ensuring adherence to company policies.

• Operational Oversight Working with the Brokerage Operations Lead to manage daytoday operational activities of the broker dealer ensuring accuracy compliance and efficiency in all processes. This includes daily monitoring of various operational reports and escalation of any issues that arise from those reviews.

• Compliance and Risk Management Working with the Brokerage Operations Lead to identify and mitigate areas of operational risk.

• Problem Resolution Addressing customer complaints escalating issues and finding solutions to enhance customer satisfaction.

• Data Analysis and Reporting Tracking KPIs and providing insights into the customer service experience.

• Process Improvement Analyzing customer feedback identifying areas for improvement and implementing changes to enhance the customer experience.

You Bring

• 7 of financial service customer service/operations leadership experience.

• Strong understanding of the US equities market and brokeragerelated functions. FINRA Series 7 and Series 24 licenses required.

• Strong communication skills.

• Strong analytical and problemsolving abilities.

• Ability to work effectively across multiple functional teams.

• An actlikeanowner mentality.

What We Offer

• Competitive salary stock options and benefits from Day 1

• Comprehensive health insurance coverage (health insurance accident and disability insurance term life insurance) including mental health support and wellness programs

• Hybrid work model (Bengaluru office three days a week) various time off programs (vacation sick other paid leaves and paid regional holidays)

• Monthly transport and workfromhome allowances

• A highgrowth missiondriven inclusive culture where your work has real impact

Standard Interview Process

• Initial Interview with Talent Partner

• Technical or Hiring Manager Interview

• Team Interview

• Executive Interview

• Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve realworld problems we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at

Required Experience:

Senior IC