Delivery Manager
Delivery Manager
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Job Description
The Delivery Manager plans and directs successful external client onboarding and/or delivery of products solutions services and programs within the MCP portfolio. Delivery activities focus on leading and coordinating people to ensure successful integration diffusion and adoption of MCP offerings within external organizations.
The Delivery Manager has overall responsibility for planning executing and coordinating activities ensuring goals are welldefined and aligned with business objectives identifying tasks required to meet goals and taking accountability for schedules and budgets. Serves as a subject matter expert related to delivering MCP products solutions and programs and produces deployment and onboarding plans. Communicates delivery details and schedules to key stakeholders as required. Facilitates creative problemsolving decisionmaking and change management taking prudent actions to accomplish objectives under minimal supervision. Continually works towards making improvements in the onboarding process including standards guidelines tools checklists templates methodologies and investigates new approaches to delivery of information. Utilizes frameworks guidelines and best practices to ensure best in class delivery and adoption and collaborates with MCP Training & Education to enhance deployments. Ensures compliance with policies processes procedures and provides leadership with key performance indicator data (i.e. throughput risks issues and successes) and recommendations for improvement.
To ensure smooth delivery and integration the incumbent serves as a liaison between the client and MCP Services Legal Referring Physicians Office and technical teams. Builds close relationships with internal and external partners to coordinate delivery logistics and foster a collaborative innovative and efficient working culture and team performance.
This position calls for experience in project management change management and process improvement. Collaborates with and nurtures trusted relationships with other MCP leadership and our partners to develop and implement systems and processes to monitor ensure and improve product/solution/program delivery and enduser satisfaction. Leverages structured feedback loops from clients account managers to leadership.
Strong written and oral communication skills are essential in support of leading discussions with health care executives professionals and physicians. Presentation skills are required to present information and concepts to large and small groups and committees.
Qualifications
Bachelors degree required in business healthcare finance or other related professional degree and 6 or more years of business management experience with responsibilities for small/medium project management activities is required.
Demonstrated institutional knowledge and experience leading with influence in support of orchestrating autonomous teams. Possesses good decisionmaking and judgment capabilities.
Incumbent must be comfortable with ambiguity and be able to inspire trust and confidence and communicate effectively with internal and external audiences. Must be proficient in use of various change management tools and processes. Demonstrated leadership skills including team building conflict resolution and creative problem solving. May need to manage multiple projects concurrently.
Masters degree preferred
Possesses strong broadbased knowledge of project management methodologies standards and tools. Ability to work in complex environment with multidimensional points of view.
Required Experience:
Manager
Employment Type
Full-Time
