Junior IT Support Technician Consultant Role
Junior IT Support Technician Consultant Role
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Job Description
About the Assignment
On behalf of our client Linkpings kommun we are looking for a Junior IT Support Technician to join the IT department LKDATA. The assignment is fulltime with the possibility to work remotely up to 25. The ideal start date is as soon as possible but no later than 19 May 2025.
About the Workplace
LKDATA is part of the department for Operational Support and Services in Linkping Municipality. Approximately 120 colleagues work at LKDATA to deliver IT services to municipal operations serving employees students and citizens of Linkping. The Technology & Service Unit comprising about 30 professionals is responsible for usernear and officenear IT services throughout their lifecycle.
Your Role
As a 1st line IT Support Technician you will:
- Provide service and support via phone chat and email to municipal employees.
- Manage and document incoming cases in TopDesk.
- Use a wellestablished knowledge base forstandard troubleshooting.
- Handleincidents requests and ITrelated questions related to both userend and officeend hardware and software.
What We Expect From You
You are someone who enjoys helping others and takes pride in delivering effective IT solutions in a professional and friendly manner. You will thrive in a collaborative environment and take initiative in solving problems.
Required Competencies
- Strong customer service mindset calm attentive and solutionoriented.
- Team player communicates effectively and cooperatively with colleagues.
- Fluent in Swedish both written and verbal.
- Strong communication and pedagogical skills able to explain technical issues clearly.
- Responsible and structured able to take initiative and follow through independently.
Equipment & Work Environment
- You will be provided with a laptop by the client.
- Onsite work environment includes: large screen desk ergonomic chair keyboard mouse and headset.
- For remote work the supplier is responsible for ensuring a safe and functional home office setup.
Location
Primary location: LKDATA Kerstingatan 2 58213 Linkping.
Remote work: Possible up to 25 depending on agreement with the team lead.
Additional Information
Start Date: No later than 19 May 2025
End Date: 19 November 2025
Contract Length: 6 months with automatic extensions of 6 6 6 months unless terminated 1 month prior.
Working Hours: 40 hours/week
Language Requirement: Swedish (mandatory)
Before starting the assignment the consultant must sign a Confidentiality Agreement.
Employment Type
Full Time
