National Head - Collections
National Head - Collections
Posted on :
24-04-2025
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1 Vacancy
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Job Description
1. Collections Strategy Development:
Develop and execute effective collection strategies to ensure that the companys loan
portfolios are recovered on time.
Create plans for different collection scenarios based on customer segments (e.g. new
customers highrisk customers etc..
2. Team Management:
Lead mentor and manage the collections team at a national level. This includes setting
targets evaluating team performance and ensuring all team members are properly
trained.
Oversee the recruitment and training of new collections personnel.
3. Collection Process Optimization:
Continuously assess and improve collection processes to ensure efficiency customer
satisfaction and timely payments.
Implement technology solutions (like automated reminders CRM systems etc. to
streamline collections efforts.
4. Risk Assessment & Mitigation:
Monitor and assess the credit risk of loan portfolios and implement strategies to reduce
default rates.
Coordinate with the credit risk and underwriting teams to ensure appropriate risk profiles
are maintained.
5. Regulatory Compliance:
Ensure all collections practices are in compliance with RBI guidelines and other regulatory standards.
Stay updated on the latest regulatory changes and incorporate them into the companys operations.
6. Customer Engagement:
Develop customerfriendly communication strategies to encourage timely payments while maintaining a positive relationship with clients.
Handle highrisk or complex cases and oversee resolutions to ensure customer satisfaction and minimize defaults.
7. Reporting & Analytics:
Analyze data to measure collections performance identify trends and forecast future
collection needs.
Report on collection performance writeoffs recovery rates and other financial metrics to senior management.
8. Collaboration with Other Teams:
Work closely with risk credit operations and legal teams to handle complex cases or
escalate issues as required.
Collaborate with product and tech teams to optimize the collection experience and
integrate best practices into digital platforms.
9. Legal & Recovery Actions:
Oversee the legal recovery process if necessary including coordinating with external
agencies legal teams and courts to recover debts.
Manage relationships with thirdparty debt collection agencies when the need arises.
10. Budgeting & Financial Forecasting:
Manage the departments budget and set financial targets for collection efforts.
Forecast cash flow and ensure the timely recovery of loan amounts to support business
growth and profitability.
regulatory compliance,legal & recovery actions,risk assessment & mitigation,teams,operations,collections management,reporting & analytics,collections strategy development,team management,unsecured loans,credit risk,management,collaboration with other teams,collection process optimization,credit,payments,risk,customer engagement,loan,budgeting & financial forecasting
Employment Type
Full Time
Key Skills
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