Customer Experience Executive
Customer Experience Executive
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dynamic and customerfocused Customer Experience & Front Desk Manager to oversee front desk operations ensure excellent customer service delivery and enhance overall client satisfaction. This person will be responsible for managing reception duties handling inquiries and ensuring a seamless and professional first point of contact for our organization.
Key Responsibilities:
Front Desk Management:
Oversee daily front desk operations ensuring a welcoming and professional environment.
Greet and assist visitors clients and vendors courteously.
Manage incoming calls emails and inquiries efficiently.
Creating/ generating content from their location following the lead of the overall Social media manager
Customer Experience & Satisfaction:
Develop and implement strategies to improve overall customer experience.
Address customer inquiries concerns and complaints promptly and professionally.
Conduct periodic customer satisfaction surveys and analyze feedback for improvement.
Administrative & Operational Support:
Maintain accurate records of customer interactions and front desk operations.
Manage appointment scheduling bookings and visitor logs.
Ensure front office cleanliness and organization always.
Team Coordination & Supervision:
Train and oversee front desk staff or support personnel as needed.
Ensure adherence to company policies and customer service protocols.
Collaborate with other departments to optimize customer engagement.
Brand Representation & Customer Relations:
Act as a brand ambassador ensuring that company values are reflected in all interactions.
Foster strong relationships with clients ensuring a positive and lasting impression.
Requirements
Skills & Qualifications:
Educational Background: Bachelor s degree in Business Administration Hospitality Communications or a related field.
Experience: Minimum of 2 years of experience in customer service front desk management or a related role.
Communication Skills: Excellent verbal and written communication skills.
Interpersonal Skills: Strong ability to engage and build rapport with customers and visitors.
ProblemSolving: Ability to handle complaints resolve issues and provide timely solutions.
Organizational Skills: Strong multitasking ability with keen attention to detail.
Technical Proficiency: Proficient in Microsoft Office Suite CRM software and office management tools.
Leadership Abilities: Experience in supervising and managing front desk personnel or support teams.
Professionalism: Excellent grooming etiquette and customerfirst mindset.
Flexibility: Willingness to work flexible hours as needed.
Benefits
Competitive salary.
Paid timeoff.
Employment Type
Full Time
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