TransitionIT Lead Consultant
TransitionIT Lead Consultant
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Job Description
Job Purpose/Summary:
The Transition/IT Lead will work in the Global HRIS transition project.
This role requires expertise in Application Management Services (AMS)
Key Responsibilities:
Manage and provide leadership for the resources supporting the break/fix efforts of the HR application
Act as primary point of contact to monitor and triage HR IT issues
Research inquiries using available information resources and redirect problems to the appropriate resource
Lead effort in tracking issues and resolutions; identify situations requiring urgent attention
Stay current with any supported system information changes and updates
Analyze and assess technical issues (Desktop Network Application Other)
Understand and follow defined technical standards security and data privacy standards and best practices
Perform other duties as assigned
Understand and ensure security and data privacy standards
Key Performance Indicators:
On time delivery Change management effectiveness
Requirements
Qualification:
Degree in Information Technology Computer Science or other relevant fields
Technical and/or functional HR background is a plus
Functional Skills/Competencies:
Ability to learn new skills and adapt quickly
Ability to accurately collect information to understand and assess the clients needs and situation
Strong attention to detail problem solving skills and customer service orientation
Good to have knowledge on Workday HCM not mandatory
Ability to prioritize workload and provide timely followup and resolution
Ability to work effectively in a fastpaced selfdirected teambased environment
Ability to think clearly under pressure and in stressful environments
Ability to troubleshoot and provide support; high technical aptitude with the ability to grasp technical concepts and details
Behavioral Skills/Competencies:
Excellent verbal and written communication skills
Proactive
Autonomous
Key Responsibilities: Workday HCM Implementation: Lead the configuration, deployment, and support of Workday HCM modules, including Core HR, Recruiting, Talent, Compensation, Benefits, Learning, Time Tracking, and Absence Management. Client Engagement: Engage with clients to understand business processes, provide recommendations, and configure Workday solutions to meet their needs. Solution Design & Configuration: Design functional solutions for Workday HCM modules, document business requirements, and configure the system based on these requirements. Testing & Validation: Develop test cases, perform unit testing, and manage user acceptance testing (UAT) for Workday implementations and upgrades. End-User Training & Support: Provide training and guidance to end users on Workday functionality and workflows. Troubleshoot and resolve system issues. Project Management: Participate in the project planning and coordination of activities, working with cross-functional teams to ensure project milestones are met. Post-Implementation Support: Offer post-go-live support to ensure the effective functioning of the HCM system and resolve any operational issues. Continuous Improvement: Recommend process improvements and enhancements to increase system efficiency and effectiveness. Required Skills and Experience: Experience: 5 years of experience in implementing and supporting Workday HCM modules. Modules Expertise: Strong knowledge of Workday Core HR, Talent Management, Recruiting, Compensation, Benefits, Learning, Time Tracking, Absence Management, and Reporting. Configuration Skills: Proficient in Workday configuration, business process design, security setup, and report creation. Communication Skills: Strong verbal and written communication skills, with the ability to interact with clients at various levels. Problem-Solving: Excellent troubleshooting and analytical skills. Certifications: Workday HCM certification (preferred but not required). Hybrid/Remote Working: Ability to work in a hybrid or remote environment, with some on-site client engagements as required.
Employment Type
Full Time
