E- Commerce Executive
E- Commerce Executive
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Job Description
Position Customer Service Executive
Classification Voice / Customer Service/ Ecommerce
Reports to Team Lead / Manager
Education 12th Pass minimum graduates preferred
Location Goregoan West
Shifts Rotating Shifts 9am to 9pm support window Sunday fixed off)
Days working 6 days working
Job description
Respond to customer inquiries via Phone Email and Chat
Address customer queries related to product services and vouchers
Explaining customers the policies and procedures related to refund and returns
Document and maintain detailed customer interactions within CRM
Coordinating customers concerns with various department for resolution.
Offer product and service information to customers assisting them in making informed decisions.
Ensuring a positive customer experience
Any other related tasks needed.
Requirements:
Ecommerce Product Support experience preferred.
Minimum 2 year of experience in a call center environment
Good communication skills with fluency in English
Experience servicing a Domestic customer base
Should be able to read Rules & Penalty.
Able to learn new process quickly and adaptable to change
Comfortable making outbound and taking inbound calls
Minimum 1 year of experience in a call centre environment Good communication skills with fluency in English
Employment Type
Full Time
Key Skills
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