This is a remote position.
We are seeking a AI Deployment Engineer (Google Cloud and Azure) to join our team. You will ensure our customers have a successful implementation and onboarding ontime and within budget.
Responsibilities:
- Collaborate with customers and presales teams to understand requirements through detailed discovery and information gathering.
- Work with Engineering and Product teams to review the scope discuss CX design options identify potential risks and establish timelines.
- Design build and deploy the CX bot.
- Collaborate with design engineering teams and the Partner to connect the Partner s knowledge sources to the platform.
- Develop test and implement the models to enhance bot accuracy performance and stability.
- Integrate bot with existing systems and platforms to provide seamless user experiences.
- Facilitate User Acceptance Testing with the Partner to validate the deployment.
- Oversee the bots deployment to the production environment ensuring a smooth launch.
- Continuously monitor and optimize bot performance adjusting based on user feedback and analytics.
- Create operating procedures for support associates and ensure successful completion of their training on support systems and the AI bot.
- Serve as a liaison between product team and customers capturing feedback and communicating product updates.
- Collaborate with Sales Customer Success and other internal teams to ensure consistent customer experiences.
Requirements
- 46 years of experience building and deploying conversational AI solutions (voice and chat bots).
- 46 years of experience in a customerfacing implementation or consulting role preferably in B2B SaaS or enterprise software
- Demonstrate strong practical knowledge of web technologies including HTML CSS and JavaScript.
- Proficiency with bot development platforms such as Google Dialog Flow Amazon Lex Microsoft Bot Framework or similar.
- Experience with cloud platforms (AWS Azure Google Cloud).
- Excellent communication presentation and interpersonal skills with the ability to influence and persuade Csuite leaders and stakeholders.
- Demonstrated ability to collaborate with crossfunctional teams and stakeholders to achieve shared goals.
- Excellent project management and organizational skills with the ability to prioritize and delegate tasks effectively.
- Strong analytical and problemsolving abilities.
Benefits
- Work Location: Remote
- 5 days working
4-6 years of experience building and deploying conversational AI solutions (voice and chat bots). 4-6 years of experience in a customer-facing implementation or consulting role, preferably in B2B SaaS or enterprise software Demonstrate strong practical knowledge of web technologies, including HTML, CSS and JavaScript. Proficiency with bot development platforms such as Google Dialog Flow, Amazon Lex, Microsoft Bot Framework, or similar. Experience with cloud platforms (AWS, Azure, Google Cloud). Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade C-suite leaders and stakeholders. Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals. Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively. Strong analytical and problem-solving abilities.