Conference Support Officer

Main Responsibilities

Conference Support for on sitehybrid and virtual events 

• Liaise with meeting organisers to identify requirements and prepare rooms accordingly.
• Prepare nameplates nominative labels and relevant signage (paper or on screens) and carry out any other room preparation tasks as needed.
• Provide guidance to meeting organisers on delegate placement and protocol principles.
• Ensure presence at the Conference Centre welcome desk. Provide delegates with information and assistance during meetings.
• Ensure effective management of the teams resources and supplies particularly ahead of highlevel events.
• Ensure smooth timely and reliable communication within the team with other technical teams and with event organisers and delegates. Serve as onsite contact point for technical support teams.
• Monitor the overall condition of the conference rooms and foyers and flag any issues to relevant services.
• Identify and report operational issues and/or unusual incidents or behaviour.
• Ensure that fire safety rules are respected liaising with OECD fire safety officials as needed.
• Support the evacuation of delegates if needed.  
• Occasionally and according to CST weekly planning provide firstlevel support for hybrid or virtual meetings on Zoom plateform (renaming participants managing access from the waiting room lowering hands) give general guidance to participants and organisers and escalate issues to technical teams as needed.

Operational support

• Respond to requests received on the CST shared email account and help in the management of the filing and classification system.
• Assist in the training of subcontracted hosts and hostesses and supervise their work at the desk.
• Monitor and manage conference supplies.
• Install flags for VIP events upon request.
• Develop and compile documentation related to conferencing activity as needed
• Carry out other related tasks as needed.

Learning and Development  

• Coordination of events for OECD Delegations

Once core conference support responsibilities are mastered and a strong understanding of OECD conferencing and protocol principles is demonstrated the successful candidate may under the guidance of the Conference Support Team Lead take on the coordination of small to mediumsized events for OECD delegations.

This includes liaising with organisers managing event requests ensuring accurate scheduling and service coordination and handling logistics through the conference reservation system. The role also involves contributing to event planning resources resolving room allocation matters with diplomacy and supporting billing processes in collaboration with relevant teams.

Qualifications :

Ideal Candidate Profile

Academic Background

• A good level of secondary education.

Professional Background

• Experience supporting conferences in a large conference centre or international organisation or equivalent client support or front desk role in an international context.
• Experience with highlevel delegations remote conferencing support team scheduling and supplies management.

Tools

• Good knowledge of Microsoft Office Suite and the ability to learn new systems rapidly.
• Good knowledge of Zoom and other professional web conferencing applications such as WebEx Skype for Business and Microsoft Teams.
• Knowledge of internal OECD applications used to manage events and conference room usage (EMS/CRMS) would be an asset.

Languages

• Fluency in one of the two OECD official languages (English and French) and knowledge of the other with a commitment to reach a good working level.
• Knowledge of other languages would be an asset.

Core Competencies

• OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1; Enable People (Level 1; Ethics and Integrity (Level 1; Collaboration and Horizontality (Level 1; Achieve Results (Level 1; Innovate and Embrace Change (Level 1.
• To learn more about the definitions for each competency for levels 13 please refer to OECD Core Competencies.

What the OECD offers

• Monthly base salary starting from 3 809 EUR plus allowances based on eligibility exempt of French income tax.
• Click here to consult the Staff Regulations applicable to officials of the OECD. Please note that from 1 July 2025 all Official appointments will be made under the OECDs new contractual modalities. 
• Click hereto learn more about what we offer and why the OECD is a great place to work.  
• Click hereto browse our People Management Guidebook and learn more about all aspects relating to people at the OECD our workplace environment and many other policies supporting staff in their daily life. 
• Please note that the appointment may be made at one grade lower in the specified job family based on the qualifications and professional experience of the selected applicant.

Selection Process 

For retained candidates the selection process may include a videorecorded interview written test in May and panel interviews before the summer period.

The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals of OECD member countries irrespective of their racial or ethnic origin opinions or beliefs gender sexual orientation health or disabilities.

The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.