Operations Excellence Process Manager

Strategic Leadership

• Lead the implementation of continuous improvement programs to drive operational excellence and ensure processes remain efficient and scalable.

• Standardised processes and developed performance management frameworks to promote consistency across all markets.

• Support the transition of the Shared Service Center to a more proactive preventionfocused model embedding continuous improvement principles into daily operations.

• Assist in introducing and refining Balanced Scorecard metrics to monitor performance and identify areas for improvement.

• Foster a culture of Kaizen (incremental improvement) to help teams adapt to changing market conditions and continually improve processes.

Team Leadership

• Mentor a team of Continuous Improvement Specialists ensuring they take ownership of key projects and deliver impactful results.

• Encourage curiosity and accountability helping team members challenge existing processes and identify innovative solutions.

• Assist in developing professional growth plans for team members guiding them to advance their skills in Lean Six Sigma and process optimisation methodologies.

• Set clear measurable goals and create an environment where progress is regularly tracked and achievements are celebrated.

Process Development and Optimisation

• Document and optimise Standard Operating Procedures (SOPs) ensuring alignment with industry best practices and regulatory standards.

• Support the implementation of Lean Six Sigma strategies to identify and eliminate inefficiencies across processes.

• Collaborate with crossfunctional teams to ensure process improvements align with Centre of Excellence (COE) goals and business objectives.

• Develop feedback loops within the organisation to identify bottlenecks and iteratively improve processes.

Change Management and Engagement

• Help implement change management frameworks to support adopting new processes and tools across the organisation.

• Engage stakeholders to foster buyin and ensure smooth transitions during process changes.

• Use data and insights to communicate the value and impact of continuous improvement initiatives to stakeholders.

Performance Tracking and Sustainability

• Track progress and performance of key initiatives using data analytics and Balanced Scorecard metrics to measure success and identify areas for refinement.

• Support the design of frameworks to evaluate the return on investment (ROI) of continuous improvement projects ensuring sustainable results.

• Work to ensure initiatives balance shortterm wins with longterm operational impact.

Stakeholder Collaboration

• Collaborate with market leaders across 18 regions to understand local challenges and ensure operational excellence initiatives are tailored to meet market needs.

• Partner with functions like sales marketing supply chain and product development to align continuous improvement efforts with broader business strategies.

• Drive improvements that optimise customer partner and rider experiences setting new benchmarks for operational efficiency and service delivery excellence.

Qualifications :

• 6 years of experience in process improvement operations or program management with experience in driving largescale operational changes.

• Solid understanding of Lean Six Sigma and Kaizen principles and methodologies.

• Experience working with crossfunctional teams to implement process improvements and standardise best practices.

• Strong analytical skills and experience in using data to make informed decisions and drive process optimisation.

• Strong communication and stakeholder management skills with the ability to influence and engage teams across multiple markets.

• Proficiency with project management tools and methodologies.

• Experience in developing and enforcing policies and procedures to ensure operational integrity.

• Proven ability to analyse large datasets using data analysis tools such as SQL Excel Python or similar.

• Experience using data visualisation tools (e.g. Tableau Power BI) to report on key performance metrics and identify trends.

Remote Work :

No

Employment Type :

Fulltime