IKEA Tampines - Customer Relations Officer Easy Buying Part-Time
IKEA Tampines - Customer Relations Officer Easy Buying Part-Time
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Job Description
About the job
You help to build and retain a longlasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits. You will also support in ensuring that customers issues are handled efficiently and with empathy.
Your assignment
- To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims refunds IKEA Family Member Card issues home delivery and other related customers enquiries
- Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
- Provide customer recovery support such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases etc
- Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
- Support the team through knowledge sharing as well as become multiskilled to support other functions within the Customer Relations Department
Your profile
- Minimum 1 to 2 years of working experience in a fastpaced customer service environment
- Has the ability to take initiative and possess a strong sense of responsibility
- Solutionoriented and make wellconsidered decisions
- Demonstrates strong resilience and is a good team player
- Passionate about customer service and embodies a warm and engaging personality
- Analytical with strong interpersonal and communication skills
- Able to commit to working on retail shifts including weekends and public holidays
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Department / Functional Area
Key Skills
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