Player Journey Mapper

Were looking for a Player Journey Mapper to help elevate the experience of our players across all touchpoints of our playerfacing services. This role goes beyond traditional UX diving deep into the endtoend player journey to uncover friction inconsistencies and pain points that impact satisfaction trust and engagement.

As a key advocate for the player you will analyze player interactions across multiple systems and services document currentstate experiences and define aspirational target journeys that reflect our vision for an exceptional player experience. Youll work closely with crossfunctional teams including product UX support engineering and operations to align systems and processes toward delivering those experiences.

Responsibilities

• Map and document the endtoend player journeys including interactions beyond product UI (e.g. support systems account management communication flows).
• Identify pain points friction and systemic issues across the player experience considering not only UX/UI but also backend processes policies and service design.
• Collaborate with research and analytics teams to gather qualitative and quantitative insights about player behaviors and needs.
• Define and communicate target player journeys that represent the ideal experience.
• Partner with product managers designers engineering support and operations teams to prioritize improvements and drive alignment toward target experiences.
• Act as a player advocate ensuring the voice of the player is represented in service and systems design decisions.
• Facilitate journey mapping workshops and alignment sessions with stakeholders.
• Monitor and measure the effectiveness of changes to ensure improvements in player satisfaction and experience consistency.

Qualifications :

• Proven experience in service design experience strategy player journey mapping or related roles.
• Strong analytical skills with the ability to synthesize complex systems and data into clear insights and recommendations.
• Deep understanding of player behavior motivations and the gaming ecosystem.
• Experience collaborating with crossfunctional teams including engineering support and product design.
• Excellent communication and storytelling skills with the ability to influence and align stakeholders.
• Familiarity with tools for journey mapping service blueprinting and experience documentation (e.g. Miro Lucidchart Smaply).
• Bonus: Background in gaming live service environments or digital platforms.

What Youll Bring

• A playerfirst mindset and passion for crafting seamless delightful experiences.
• A systems thinker who can see the big picture without losing sight of critical details.
• A natural collaborator who thrives in crossdisciplinary teams and can bridge gaps between design tech and operations.
• An empathetic listener and strategic thinker who can turn insights into action.

Additional Information :

Benefits

With Ubisoft CRC you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the worlds best video games
• Access to Ubisofts back catalogue on PC

Perks:

• We work in the heart of Newcastle city centre right on top of Haymarket metro station in a lively international and creative space.
• A kitchen stocked with cereals fruits unlimited filtered water teas coffee
• Regular professional and social events
• Flexible working hours
• A casual dress code
• Fun we like to work hard but have a laugh too!

Ubisoft offers the same job opportunities to all without any distinction of gender ethnicity religion sexual orientation social status disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players community.

Remote Work :

No

Employment Type :

Fulltime