Team Lead Card Technology
Team Lead Card Technology
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Job Description
To maintain service and application stability availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multigeography data and provide recommendations to improve technology resilience
Qualifications :
Bachelors Degree in Information Technology
Additional Information :
Experience:
- 57 years: Experience gained in providing level 2 technical support to an area of the business. Gain understanding and experience of the various disciplines within technology and how these relate to each other.
- 57 years: Proven experience in application of service management processes and frameworks
Key Responsibilities:
- Coordinate technical teams and drive the operational of the incident management process determine the level of risk and liaising with relevant technical teams. Make recommendations and obtain the necessary permissions outside of the mandate to make changes to processes or applications enabling the most effective response for the resolution of incidents raised.
- Drive root cause analysis related to major incidents and stability trends of services identifying and making recommendations for incremental improvement by engaging with the teams.
- Facilitate investigations conduct root cause analyses on identified incidents and drive remediation to ensure the problem is resolved.
- Participate in service design by providing insights and learnings from both a technical as well as a business knowledge perspective influencing the information technology architecture roadmaps.
- Perform the assigned role during any major incident as defined by the major incident management framework ensuring that all efforts related to major incident are communicated and that the technical teams and the business are aligned with respect to the incident at hand.
Behavioural Competencies:
- Articulating Information
- Checking Things
- Developing Strategies
- Establishing Rapport
- Examining Information
Technical Competencies:
- Application Knowledge for Support
- Data Analysis and Inference
- Service Management Processes
- Stakeholder Management (IT)
- Trouble Shooting
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
