DC Operations Analyst

What Your Impact Will Be: 

The DC Operations Analyst will work with Customer Service and Quality Assurance to find and report on trends root cause analyses and proposed solutions for ecommerce customer returns. Provide support to the pensylania distribution center network by maintaining updating and evaluating enhancement needs of DC systems.

• Partner with DC Operations Customer Service and Quality Assurance to analyze ecommerce customer returns.
• Prepare and present root cause analyses on ecommerce customer returns to leadership in the distribution centers Customer Service and Quality Assurance.
• Use data from DC systems as part of analyses of ecommerce returns. Systems include but not limited to DST AS400 Mimics DST Omni Monarch Blue Yonder
• Identify and work to implement process improvements for ecommerce teams.
• Ability to work in a DC environment.

Qualifications :

What Were Looking For: 

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

• Bachelors Degree in computer science information systems or a related field;
• Plus 5 or more years related experience and/or training;
• or equivalent combination of education and experience.

KNOWLEDGE AND SKILLS 

• Able to collaborate with management staff customers vendors and corporate partners.
• Able to effectively communicate verbally with management staff customers vendors and corporate partners.
• Able to write correspondences
• Advance skills with Microsoft Office Programs
• Knowledge of AS400 software Mimics DST Omni Monarch
• Able to independently analyze research and resolve complex problems.
• Able to gather track analyses and interpret reports graphs and other data
• Mathematical Skills Able to add subtract multiply and divides in all units of measure

EQUIPMENT

To perform this job successfully an individual must be able to utilize the following equipment in a safe and satisfactory manner with or without reasonable accommodations.

• Computer with Windows based operating system
• Microsoft Office (intermediate or above)
• Software AS400 Mimics DST Omni Monarch

Additional Information :

What Its Like to Work Here:

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of childrens and family entertainment franchises in the world. We create innovative products and experiences that inspire entertain and develop children through play. We engage consumers through our portfolio of iconic brands including Barbie Hot Wheels FisherPrice American Girl Thomas & Friends UNO and MEGA as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content gaming music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized as a Great Place to Work and as one of Fast Companys Best Workplaces for Innovators in 2022.

Visit us at  is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities females veterans military spouses individuals with disabilities and those of all sexual orientations and gender identities.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act qualified applicants with arrest or conviction records will be considered for employment. 

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights