Architect Dynamics CRM
Architect Dynamics CRM
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Job Description
- Years of Experience: 10 Years preferred for Architects)
- Role Type: FullTime Permanent (FTE with Client)
- CTC Offered: 30 35 LPA
- Notice Period: Immediate Joiners Preferred
- Work Location: Mumbai/Pune/Bangalore/Chennai/Ahmedabad/Noida Hybrid
- Work Mode: Hybrid
- Note: Subcontractors will not be considered for this role
Mandatory Skills :
- Microsoft Dynamics 365 CRM 7 years handson development)
- Customer Service Omnichannel setup and integration (Voice/Telephony Channel MUST)
- Logic Apps (Azure Logic Apps experience)
- C# with strong ObjectOriented Programming & DomainDriven Design
- Power Platform: Power Apps (Modeldriven) Power BI Power Automate Power Pages
- Microsoft Dataverse
- Dynamics 365 Customization: Plugins Custom Workflows Custom APIs
- SQL Server Integration Services (SSIS)
- Dynamics 365 Technical Architecture Design
- Excellent Communication Skills (English written & spoken)
- Proven experience in 4 5 fullcycle CRM implementations
Good to Have Skills:
- Power Apps: Canvas App full development
- Core (Portal/Web development)
- Azure Functions Web Apps Cognitive Services AI Bot Framework
- Banking Domain Experience
- Microsoft Dynamics Certification
- Team mentoring technical leadership and client engagement experience
Role Overview / Job Summary:
We are seeking a Dynamics CRM Architect with deep experience in Microsoft Dynamics 365 CRM and the Power Platform. The candidate must bring strong technical expertise in Customer Service Omnichannel especially in Voice and Telephony integrations alongside handson proficiency in Azure Logic Apps. This role requires a leader who can drive endtoend solution architecture development and deployment of CRM systems while also mentoring developers and working closely with business and IT stakeholders. Strong communication skills solution ownership and a consultative mindset are essential for success in this highimpact clientfacing role.
Key Responsibilities / Job Responsibilities:
- Design develop and integrate scalable CRM solutions using Dynamics 365 and Power Platform
- Deliver technical solutions in alignment with defined scope cost and timeline
- Set up and integrate Voice/Telephony Omnichannel channels for Customer Service
- Build and manage Logic Apps and SSISbased data migration flows
- Customize Dynamics 365 using Plugins Custom APIs Custom Workflows and extensions
- Collaborate with BA developers and architects to implement CRM solutions
- Translate complex business requirements into technical architecture
- Lead CRM projects endtoend and mentor junior developers
- Drive adherence to best practices in DevOps unit testing source control and peer reviews
- Communicate technical plans and updates effectively to internal and external stakeholders
- Troubleshoot issues perform root cause analysis and ensure longterm fixes
- Stay updated on Microsoft technologies and guide solution enhancements accordingly
Employment Type
Full Time
