Order Processing and Licensing Administrator
Order Processing and Licensing Administrator
Posted on :
23-04-2025
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1 Vacancy
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Job Description
Order Processing and Licensing Administrator
Position: Order Processing and Licensing Administrator
Experience: 5 years
Work Mode: Remote
Duration: FullTime
Compensation: 110000 per month
Role Overview:
We are looking for an experienced Order Processing and Licensing Administrator to join our Revenue Operations team. The role involves managing sales order processing ensuring timely and accurate license provisioning and acting as a liaison between customers and internal teams. You will play a pivotal role in maintaining operational efficiency while delivering a seamless customer experience.
Key Responsibilities:
Order Processing:
- Accurately process incoming orders ensuring completeness and compliance with company policies.
- Coordinate with sales and Finance teams to resolve orderrelated inquiries or issues.
License Provisioning:
- Manage and deliver licenses to customers accurately and promptly.
- Act as the first line of support for license creation issues.
- Monitor license usage and expiration to proactively address potential concerns.
Customer Service & Support:
- Respond to customer inquiries regarding orders and license provisioning.
- Serve as a point of contact for order status updates and license information.
- Maintain uptodate and accurate records of all orders and licenses.
Process Optimization:
- Identify and implement opportunities to streamline and enhance order and license provisioning processes.
- Communicate progress issues and key milestones to stakeholders and management.
Qualifications and Skills:
Experience & Education:
- Bachelors degree in Business Administration Accounting or a related field.
- Minimum 3 years of experience in order processing license management or customer service.
Skills:
- Excellent organizational and time management skills.
- Attention to detail with a high degree of accuracy.
- Strong problemsolving and analytical capabilities.
- Experience with 3 years required).
- Familiarity with SaaS platforms or ERP systems (preferred).
- Ability to work independently and collaboratively with global teams.
- Proactive mindset and a willingness to adapt with minimal direction.
Preferred Qualifications:
- Strong technical proficiency with Salesforce Sales Cloud Apex Visualforce and Lightning Web Components (LWC).
- Experience with Salesforce integrations (REST/SOAP APIs) and middleware tools.
- Certifications such as Salesforce Platform Developer I Sales Cloud Consultant or Advanced Administrator.
- Familiarity with CPQ (Configure Price Quote) solutions.
time management,saas platforms,problem-solving,customer service,licensing,provisioning,management,organizational skills,,skills,salesforce,license management,order processing,attention to detail,sales,communication,processing,customer,teams,erp systems,analytical skills
Employment Type
Full Time
Key Skills
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