Customer Experience Coordinator
Customer Experience Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Client Support Coordinators mission is to provide superior satisfaction to clients and build their loyalty. The coordinator will be responsible for managing customer inquiries by addressing their concerns and scheduling appropriate actions for our service team. Here is an overview of the positions responsibilities:
Complaints management:
- Act as the primary point of contact and provide guidance on warranty and nonwarranty issues for online assistance requests;
- Support the sales team with their records and provide training to ensure smooth processes;
- Provide stakeholders with visibility into the status of cases;
- Collaborate with the sales customer service and finance teams to ensure solutions are provided approved executed and complaints are resolved within specified timelines;
- Handle and manage complaints (from creation to resolution);
- Coordinate and execute the proposed solution.
Field Team Management:
- Plan the field service team to implement solutions provided by the sales team for complaints and merchandising tasks;
- Collaborate with display architects the sales team and dealers to plan FSC (Field Service Coordinator) and execute distributor display work;
- Coordinate field team schedules approve team working hours and expense reports;
- Order equipment tools cleaning products or clothing that the team may need and ensure they are always stocked for their routes.
Qualifications :
- Strong customer service skills with a passion for service and taking ownership of every customer contact;
- Excellent problemsolving skills a positive attitude and attention to detail;
- Excellent bilingualism (French and English) both spoken and written (English is necessary to serve our clients in the United States);
- Ability to handle multiple tasks simultaneously coordinate prioritize and follow up within deadlines;
- Proficiency in Microsoft Office Excel and Word;
- Personal motivation initiative and a quick learning ability;
- Experience with administrative support for a field team.
Additional Information :
We thank all applicants for their interest; however only those whose applications are considered will be contacted.
The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
