Truck Associate Manager-D

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
This role will be responsible for developing and executing events that support TMobiles brand business and communication objectives for Mobile Stores. Responsible for delivering exceptional customer interactions by helping to train and develop an amazing team of experts with strong brand and product knowledge and a passion for exceeding customer expectations. Achieves showroom objectives for providing a Uncarrier experience by leveraging strong Customer Focus abilities and by holding employees to Uncarrier behaviors and service standards. Achieves showroom objectives by managing to rigorous operating standards and closely monitoring store results.

Job Responsibilities:

• Event Management Brand Ambassador Logistics PlanningManage and execute Mobile Showroom events from concept to post event. Establish event metrics measure and delivers results. Ensure the Mobile Showroom events align to broader program strategy & objectives. Leads mobile showroom employees to ensures an exceptional customer experience for all customers through an exciting energized atmosphere. Ensures customer satisfaction in all areas of sales and service with every transaction.
• Social MediaProvides social media planning and recommendations for Mobile Showroom in partnership with Social Media Manager through local research & knowledge. Engages local influencers bloggers and local businesses in order to build TMobiles visibility credibility and brand. Regularly updates and maintains branded content on social media sites (Google Facebook YouTube MySpace Twitter etc. to keep content current/relevant. Acts as brand steward ensuring TMobile is represented consistently from a visual and messaging perspective.
• Community Outreach & SupportDirectly responsible for reaching out into the local community and business environment to network build the brand/awareness of the mobile showroom & company through relationships referrals and events. Identify opportunities where TMobile can benefit the community and create plans to meet the needs of the community. May be leveraged for emergency relief.
• Partner Event Management Onsite management for TPR locations Logistics Planning TrainingManage and execute Mobile Showroom events for branded retail partners to drive excitement awareness and store traffic. Work with store leader to establish event goals & objectives. Provide coaching on delivering world class customer service with sales reps and managers.
• Floor coachingAssist manager with motivating and coaching employees and partner sales associates with oneonone coaching coaching in the moment and coaching monthly performance. Share timely feedback to improve performance encourage growth and drive a world class customer experience. Sidebyside selling.

Education and Work Experience:

• High School Diploma/GED (Required)
• 24 years 3 Years Retail Management experience in high volume environment

Knowledge Skills and Abilities:

• Retail Store Management Experience working in high volume environment
• Event Management Manage and execute Mobile Showroom events from concept to post event
• Social Media Communications Engages local influencers bloggers and local businesses in order to build TMobiles visibility credibility and brand
• Customer Engagement Advance Customer engagement and service capabilities
• Development Coaching Assist manager with motivating and coaching employees and partner sales associates
• Workplace Performance Passion integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
• Cross Functional Relationships Experience working with multiple support teams or corporate departments (i.e. HR Ops Training Marketing) to accomplish key tasks
• Community Outreach Responsible for reaching out into the local community and business environment to network build the brand/awareness of the mobile showroom & company through relationships referrals and events

Licenses and Certifications:

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $26.11 $47.10

Corporate Bonus Target: 5

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.