Reservations Trainer

POSITION SUMMARY: To train new and existing employees on the 7NNs software and hardware solution for the Travel Consultant Team. Instill the Big Cedar philosophy and help create the Big Cedar culture throughout the department.

ESSENTIAL FUNCTIONS:

(Listed in order of importance indicate the essential responsibility and the of time dedicated to each. (Cumulative total Essential and NonEssential Functions must add up to 100 no responsibility should be less than 5

• 20 Must be able to work holidays weekends and nights
• 10 Be knowledgeable about Reservations Vacation Planning and Group booking responsibilities.
• 10 Monitoring associates to ensure productivity quality and service standards are met at all times
• 10 Utilizing tools i.e. Navis Springer/Miller Bent Hook crystal reports to manage team/projects/time
• 10 Create daily call reports with accuracy and timeliness
• 10 Create and manage reservations through third parties maintaining the group block and sending out daily reports
• 10 Constantly monitor employees to ensure quality and timeliness is met in new and existing employees.
• 10 Check the reservations for accuracy and work with leadership to help coach/train employees.
• 10 Train reservations and vacation planning associates
• Take incoming calls for reservations and/or vacation planning
• Must be able to work holidays weekends and nights

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: High School Diploma or GED

Preferred Degree: N/A

Certificate(s) or License(s): N/A

Experience: 12 years in hospitality or call center experience preferred

12 year of management experience preferred

KNOWLEDGE SKILLS AND ABILITY:

Communiation Communicating effectively in writing as appropriate for the needs of the audience.

Basic Computer Skills Using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc..

Reading Comprehension Understanding written sentences and paragraphs in work related documents.

Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.

Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment selection training and development compensation and benefits labor relations and negotiation and personnel information systems.

Law and Government Knowledge of laws legal codes court procedures precedents government regulations executive orders agency rules that apply to job (e.g. OSHA EPA ADA CFC NFPA ASI).

Knowledge of administrative and clerical procedures and systems such as word processing managing files and records stenography and transcription designing forms and other office procedures and terminology.

Analytical/Critical Thinking The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths weaknesses and consequences of alternative solutions and approaches to solving problems.

Education and Training Knowledge of principles and methods for curriculum and training design teaching and instruction for individuals and groups and the measurement of training effects.

Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

Number Facility The ability to add subtract multiply or divide quickly and correctly.

The ability to come up with unusual or clever ideas about products services or situations or to develop creative ways to solve a problem.

Ability to effectively adjust to major changes in work tasks or the work environment.

Aligning Performance for Success Skilled at focusing and guiding others in accomplishing work objectives.

Building a Successful Team Skilled at building a cohesive team and facilitating goal accomplishment.

Building Trust Ability to interact with others in an honest fair and respectful way; giving others confidence in ones intentions and those of the organization.

Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.

Customer Focus Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers needs.

High Work Standards Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Planning and Organizing Skilled at establishing courses of action for self and others to ensure work is completed efficiently.

Problem Solving / Decision Making Ability to identify and understand issues problems and opportunities; using effective approaches for choosing a course of action or developing solutions.

TRAVEL REQUIREMENTS: N/A

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants worldclass resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at