Senior Salesforce Administrator
Senior Salesforce Administrator
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Job Description
ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a communitydriven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections our colleagues and our community. And we accept all kinds.
Gamechangers innovators cultureloversand humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.
Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Salesforce Administrator is responsible for leading the ongoing development of our Salesforce deployment. This role works in partnership with functional leaders crossfunctional teams and SMEs to identify develop and deploy new business processes. This role executes on daytoday configuration support maintenance and improvement of our Customer Relationship Management (CRM) platform.
Essential Duties and Responsibilities:
Provides support to the Business Applications team with a high attention to detail
Researches analyzes and documents findings
May influence others within the Information Technology team through the explanation of facts policies and practices
Serves as primary system administrator for the Salesforce environment
Handles all basic administrative functions including user account maintenance reports and dashboards workflows and other routine tasks
Completes regular internal system audits and prepares for upgrades
Manages Salesforce data feeds and other integrations
Coordinates the evaluation scope and completion of new development requests
Works with our institutional management team to establish suitable processes to support administrative development and change management activities
Assists in training of new users and grows the Salesforce skill set across the organization
Effectively acts as the liaison between our users vendors and the application development teams
Works independently with members of the user community to define and document development requirements
Assesses the impact of new requirements on Salesforce and all upstream and downstream applications systems and processes
Evaluates information gathered from multiple sources reconcile conflicts decompose highlevel information into details abstract up from lowlevel information to a general understanding and distinguish user requests from the underlying true needs
Knowledge Skills and/or Abilities Required:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per business requirement
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines handle and prioritize simultaneous requests and manage laterally and upwards
Creative and analytical thinker with strong problemsolving skills
Must demonstrate exceptional verbal and written communication skills with the ability to communicate effectively at all levels of the organization
Proven ability to design and implement new processes and facilitate user adoption
Strong understanding of the platform with the ability to build custom apps and objects formula fields workflows custom views and other content of intermediate complexity
Strong understanding of Salesforce best practices and functionality
Strong data management abilities
Ability to successfully drive projects to completion
Ability to understand and articulate complex requirements
Educational/Vocational/Previous Experience Recommendations:
Bachelors degree in related field or equivalent work experience
5 years of related experience
Preferred working experience in Salesforce CPQ
Salesforce Admin Certification (ADM201 and ADM211
Preferred: Certifications/Credentials in Sales Cloud (e.g. CPQ specialist) Service Cloud and/or Developer
Working Conditions:
Hybrid / Remote
ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or.
Required Experience:
Senior IC
Employment Type
Full Time
