Front Office Agent
Front Office Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 30 - 40
1 Vacancy
Job Description
Live Your Passion. Add Your Magic.
At Montage International we are doing something different something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
Talent Plus Online Assessment Information & Alternative Selection Process Request
As part of its interview process Pendry Manhattan West uses Talent Online Assessments a hiring tool administered by Talent Plus a thirdparty management consultant company. These Assessments consist of a series of questions related to your talents and abilities which are then analyzed by human resource professionals in conjunction with the other aspects of Pendry Manhattan Wests application and interview process. This information is one of several factors used by Pendry Manhattan West to determine an applicants strengths and ultimately their compatibility with a position at the Hotel. The results of Talent Online Assessments are by no means the sole or dispositive factor considered by Pendry Manhattan West when making employment decisions. Rather Talent Online Assessments are one aspect of the larger application process. New York City Resident applicants who do not wish to participate in a Talent Online Assessment may request an alternative selection process by emailing .
Applicants requesting an alternative selection process should indicate the reasons for their request and whether such request is made as an accommodation for a disability that prevents the applicant from taking a Talent Online Assessment. The data collected by Talent Online Assessments consist only of an applicants name and responses and Pendry Manhattan West maintains Talent Online Assessment results under strict confidentiality.
We are deeply committed to a fair and equitable hiring process. To ensure a fair and equitable process Pendry Manhattan West has completed a bias audit of the Talent Online Assessment tools. Results can be requested by contacting .
Data entered into Talent Online Assessments is stored in Talent Bank. This information can be accessed by emailing a request to and will be provided within 30 days of the request. Data shall not be disclosed where such disclosure would violate local state or federal law or interfere with a law enforcement investigation.
If you are an internal applicant please log into Workday and apply for your application to be considered.
Your Journey
Provide excellent customer service and telephone etiquette
Host and welcome guests with a friendly and sincere demeanor
Assist with guest checkin and out process as well as folios and billing
Own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
Communicate and partner with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly
Maintain proper recordkeeping for guest accounts being knowledgeable about hotel services and local surroundings in order to answer respond and communicate with guests regarding questions and requests
Perform all Front Office Agent duties including Concierge PBX and Order Taker responsibilities during a shift or as needed based on business needs
Provide information and assistance to guests regarding city and hotel attractions or points of interest
Book reservations for guests both within the hotel and at outside facilities
Log guests requests and perform followup with guests
Ensure any incoming and outgoing packages are logged and delivered appropriately
Answer and process all incoming/outgoing guest and inhouse calls including text messaging managing 34 calls per minute at times
Provide prompt and courteous switchboard services to our guests including taking messages when necessary
Forward messages faxes and emails as needed to guests and various departments
Answer basic inquiries for guests in a courteous and efficient manner including incoming calls taking and entering InRoom Dining orders and guest requests with accuracy
Remain aware of daily events restaurant entertainment and special events in local area
Ensure wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
Post charges to guest rooms including credit card or cash transactions
Deliver on guests expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties based on business needs
About You
You are passionate about providing exceptional service and creating memorable moments
You have strong communication skills and the ability to collaborate in a team environment
You are open to learning developing and growing both yourself personally and helping others do the same
You are trustworthy and have integrity
Must Haves
Minimum two years of experience in Customer Service
Minimum two years of experience in a hotel operations environment preferred
High School Diploma or equivalent required; Bachelors Degree preferred
Luxury hotel experience is a plus
You will Enjoy
Free meals
Free uniforms and cleaning
Ongoing community outreach events
Hotel discounts
Associate events throughout the year
Healthcare benefits
DailyPay Incentive Opportunity
Physical Requirements
Standing and exerting wellpaced mobility for up to 8 hours in length; position requires walking and standing most of the working day
Ability to bend squat and lift up to 15 pounds on a regular and continuing basis
Must be able to bend stoop squat and stretch to fulfill tasks
At Montage we want every guest and every associate to feel that they belong. To be seen to be recognized and to feel our gratitude. In the United States we are proud to be an Equal Opportunity Employer veterans/disability. Qualified applicants will be considered without regard to race color religion sex age national origin sexual orientation gender identity disability protected veteran status or any other basis prohibited by federal state or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.
The pay scale* for Front Office Agent is $30.23 to $40.31.
*The pay scale is the base salary or hourly wage range exclusive of incentive pay such as commissions piece rates gratuities and the like that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drugfree workplace and perform preemployment substance abuse testing.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
