Concessions Manager Full-Time Amalie Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Concessions Manager at Amalie Arena is responsible for the overall management and operation of assigned concessions stands and areas. This role requires a strong leader with a proven track record of managing highvolume food and beverage operations driving sales and ensuring exceptional customer service. The Concessions Manager will oversee a team of supervisors cashiers cooks and support staff ensuring efficient and profitable operations in a busy NHL Arena.

This role pays an annual salary of $65000$75000 and is bonus eligible.

Benefits for FullTime roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until July 18 2025.

FromAmalie Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.

With a wide array of venues spread throughout the United States it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Amalie Arena Floridas premier entertainment venue and home of the threetime Stanley Cup champion Tampa Bay Lightning.

Boasting unique features like lightningthrowing Tesla coils the 11000 squarefoot Budweiser Biergarten with incredible views of the city and a massive fivemanual 105rank digital pipe organ Amalie Arena consistently ranks among the very best venues in the United States. The best part This is only the beginning.

• Oversee the daytoday operations of assigned concessions stands ensuring efficient and effective service delivery during all events.
• Develop and implement standard operating procedures for concessions operations including opening/closing procedures inventory management and cash handling.
• Monitor and manage inventory levels ensuring proper stock rotation and minimizing waste.
• Maintain a clean organized and safe working environment in all concessions areas adhering to all health and safety regulations.
• Manage pointofsale systems and ensure accurate transaction processing.
• Ensure compliance with all applicable health safety and liquor control regulations.
• Recruit train and supervise a team of concessions supervisors cashiers cooks and support staff.
• Schedule staff effectively to meet the demands of events and ensure adequate coverage.
• Provide ongoing coaching and feedback to staff fostering a positive and productive work environment.
• Motivate and inspire the team to deliver exceptional customer service.
• Ensure that all guests receive prompt courteous and efficient service.
• Maintain a high level of product knowledge including food and beverage offerings.
• Monitor and maintain product quality and presentation.
• Monitor and manage concessions revenue and expenses ensuring profitability.
• Implement strategies to maximize sales and minimize costs.
• Conduct regular inventory audits and reconcile discrepancies.
• Prepare and submit accurate financial reports.
• Work with the Concessions Director to achieve sales goals.
• Collaborate with event planners and other departments to ensure seamless of concessions operations for all events.
• Coordinate concessions setup and breakdown for events.
• Anticipate and address any potential issues that may arise during events.
• Work with vendors to ensure product delivery.

• Minimum of 35 years of experience in concessions management or a similar role preferably in a highvolume environment such as a stadium arena or large event venue.
• Proven track record of successfully managing food and beverage operations and leading a team.
• Strong knowledge of food safety and sanitation practices.
• Excellent customer service and communication skills.
• Ability to work in a fastpaced and demanding environment.
• Strong organizational and timemanagement skills.
• Proficiency in pointofsale systems and inventory management software.
• Knowledge of health safety and liquor control regulations.
• Ability to work flexible hours including nights weekends and holidays.
• ServSafe certification or equivalent.
• Experience with large scale inventory management.
• Experience with large scale staff management.
• Experience in a NFL stadium environment or other professional sports league preferred
• Experience with high volume cash handling.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to lift and carry up to 50 pounds.
• Ability to work in a noisy and crowded environment.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.