Patient Services Specialist

Community Bridges Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential outpatient inpatient patientcentered medical homes medicationassisted treatment and crisis services to individuals experiencing crisis opioid use disorder homelessness and mental illness.

Patient Services Specialist

Community Bridges Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential outpatient inpatient patientcentered medical homes medicationassisted treatment and crisis services to individuals experiencing crisis opioid use disorder homelessness and mental illness.

CBI is the premiere nonprofit fully integrated healthcare provider of substance use and behavioral health programs in Arizona including prevention education and treatment using cuttingedge nationally recognized evidencebased models.

Job Summary

ThePatient Services Specialistis responsible for the frontendbusiness operations for the assigned clinicincludingpatient registrationverification of patient demographic information create and maintaining patient electronic chart. This position answers incoming calls to the clinic and routesas needed schedules intake appointments within established timeframes in the CBI EHR/EPM scheduling system. Obtains necessary demographic information including but not limitedto: name address phone number email address insurance information. This position regularly interacts with current and potential patients family members of people receiving services as well as community stakeholders and will require excellent communication and customer service skills. Completes insurance verifications for each patient visit and identifies any patient amounts due at the time service is provided. For uninsured patients identifies any potential funding source and identifies those potentially eligible for AHCCCS and refers to the eligibility and enrollment specialist for AHCCCS screening and application.

Notifies a clinical team member when registration is completed for services to be completed. Schedules follow up appointments for clinic services as indicated by the clinical team.

Skills/Requirements

• Highschool Diploma or GED is Degree inBusiness orHealthcareispreferred.
• 1 3 years of experience with insurance verification and/or front desk experience in a medical office setting is preferred but not required of this position.
• Must have knowledge of AHCCCS insurance and strong customer service skills.
• Or equivalent combination of education and experience.

CBI Offers an excellent benefits package!

• Generous PTO accrual 5 weeks!
• Medical Dental Vision Disability Life Supplemental plans
• Hospital indemnity/ Critical Illness
• Pet Insurance
• Dependent Care Savings Health Care Savings
• 401K with employer match 100 vested upon enrollment
• Wellness programs
• Tuition Reimbursement and Scholarship Programs incentives and more!
• Very Competitive pay rates

CBI is growing and expanding our services!

• We are experience tremendous growth in this time. As an essential service provider we value all our employees and their careers in the clinical field.
• *For the past four years The Phoenix Business Journal has recognized CBI as one of the top ten healthiest midsize employers in the Valley! *

CBI Values your Career and have lots of growth opportunities!

Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. The leadership at CBI is committed to ongoing professional development for their Clinical Quality Audit staff. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.

About our Culture commitment to employees!

• We are looking for driven and compassionate individuals that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
• We know life happens thats why we all start with a 5week PTO plan as well as a wide range of unique benefits!

Our Facilities

Our 26 locations are all stateoftheart facility that provides top notch integrated care. We are proud to adhere to a no wrong door treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!

CBI Offers an excellent benefits package!

• Medical Dental Vision Disability Life Supplemental plans Hospital indemnity/ Critical Illness Pet Insurance Dependent Care Savings Health Care Savings 401K with employer match 100 vested upon enrollment Generous PTO accrual Wellness programs Tuition Reimbursement and Scholarship Programs incentives and more!
• For the past four years The Phoenix Business Journal has recognized CBI as one of the top ten healthiest midsize employers in the Valley.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!