Bilingual FHA Mortgage Servicing - Customer Service Representative
Bilingual FHA Mortgage Servicing - Customer Service Representative
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$ 18 - 21
1 Vacancy
Job Description
Leidos is seeking parttime Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis IN.
Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD) Office of SingleFamily Housing in their Mission to create strong sustainable inclusive communities and quality affordable homes for all.
As a Mortgage Servicing Customer Service Representative you will make a difference in the lives of others while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
Whats in it for you
Monday Friday schedule with no weekend work
Access to benefits on day one including medical and dental insurance 401K Life AD&D and Voluntary Disability plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other Employee Discounts
Companywide career mobility
Companysponsored Public Trust eligibility upon hire
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy up to 15 days a year
11 paid holidays per year
Bilingual Mortgage Servicing opportunities available:
Parttime 25 29 hours a week)
10:00 am 6:30 pm ET in Indianapolis IN (subject to change based on customer needs)
As a Bilingual Mortgage Servicing Customer Service Representative you will:
Provide excellent customer service answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge clients requests
Follow standard operating procedures for various topics systems and contact channels
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures
To be a successful Bilingual Mortgage Servicing Customer Service Representative you will possess:
The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Strong written and verbal communication skills including telephone etiquette
Keyboarding proficiency of at least 40 words per minute
Required Qualifications:
High School diploma or General Educational Development (GED) certificate
FHA knowledge/experience
Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist loss mitigation specialist)
Minimum of 1 year of contact center experience or telephone customer service experience.
Ability to obtain a Public Trust Security clearance which includes a credit check and background investigation
Ability to work an 8hour shift (including a 30minute lunch break) Monday Friday based on business needs
Bilingual (Spanish & English) verbal and written
Desired Qualifications:
Contact Center experience (Omnichannel)
Leidos is a global leader providing solutions to make the world safer healthier and more efficient through technology engineering and science. Our company believes in engaging developing and empowering our diverse and valued people to foster a culture of creativity and growth.
**The pay for this position is $18$21 per hour.**
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.
HUDFHA
Original Posting:
April 16 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay RangeThe Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
