Capacity Planner II Capacity Planner II BAD Support
Capacity Planner II Capacity Planner II BAD Support
Posted on :
24-04-2025
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1 Vacancy
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Job Description
At Amazon we are working to be the earths most customer centric company. If you would like to help us build the place that help customers get their issues resolved in the fastest time possible this is your chance to make history.
We are looking for an exceptional analyst to join our Capacity Planning team. Our team optimizes capacity across operations sites that help minimize customer wait time and variable costs. We build forecasting models and optimization tools that help predict capacity requirement for both live and nonlive channels.
The ideal candidate will possess both an analytical background that enables them to manage global network planning and a demonstrated ability to think broadly and strategically across various initiatives. They will experience a wide range of problemsolving situations strategic to realtime requiring extensive use of data collection and analysis
The successful candidate will work with multiple stakeholders to drive strategy to optimize resource utilization reduce organizational costs and increase our associate experience. The optimal candidate is an experienced and vibrant professional who will excel within an entrepreneurial culture fostering transparent customer relationships balance frugality with creativity and function and able to successfully work in a fastpaced and time sensitive environment.
Key job responsibilities
Customer Relationships Develop good relationships and partnerships with internal and external departments to quantify business projections forecast network capacity investigate underlying issues to mitigate risks and create short and longterm solutions.
Demand/Supply/Capacity Planning
Calculate required headcount and plan capacity across global sites based on volume received from forecasting team and inputs received from other teams (RnO and OP Cycle)
Monitor of headcount plans analyze plan performance against volume trends SLAs projected capacity vs. actual capacity and track/analyze impacts of process improvements
Prepare ad hoc analysis like excess analysis & participate on projects as needed
Keep track on hiring and inform stakeholders in case of any delay
Forecast contacts and plan capacity for worldwide IPV program.
Weekly/Monthly governance on HC utilization.
Constant communication with WFM business team finance senior leadership operations recruitment and other internal clients on status of plan vs Actual
Participate and contribute to business review meetings and document writing to promote team efforts.
Improves previously defined processes with quantified positive impact.
Optimizes crossteam processes that improve team efficiency and delivery.
Responsible for gathering and summarizing feedback on project launch misses and communicating to all teams involved in a timely manner
We are hiring candidates to work out from HYD 16CO(Hyderabad TS IN)
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Operations Research or Capacity Planning experience strongly preferred
Some programming experience is a plus to automate tools whenever appropriate
Basic/Working knowledge of Six Sigma tools and Lean techniques preferred
Knowledge of statistical and ML models
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for an exceptional analyst to join our Capacity Planning team. Our team optimizes capacity across operations sites that help minimize customer wait time and variable costs. We build forecasting models and optimization tools that help predict capacity requirement for both live and nonlive channels.
The ideal candidate will possess both an analytical background that enables them to manage global network planning and a demonstrated ability to think broadly and strategically across various initiatives. They will experience a wide range of problemsolving situations strategic to realtime requiring extensive use of data collection and analysis
The successful candidate will work with multiple stakeholders to drive strategy to optimize resource utilization reduce organizational costs and increase our associate experience. The optimal candidate is an experienced and vibrant professional who will excel within an entrepreneurial culture fostering transparent customer relationships balance frugality with creativity and function and able to successfully work in a fastpaced and time sensitive environment.
Key job responsibilities
Customer Relationships Develop good relationships and partnerships with internal and external departments to quantify business projections forecast network capacity investigate underlying issues to mitigate risks and create short and longterm solutions.
Demand/Supply/Capacity Planning
Calculate required headcount and plan capacity across global sites based on volume received from forecasting team and inputs received from other teams (RnO and OP Cycle)
Monitor of headcount plans analyze plan performance against volume trends SLAs projected capacity vs. actual capacity and track/analyze impacts of process improvements
Prepare ad hoc analysis like excess analysis & participate on projects as needed
Keep track on hiring and inform stakeholders in case of any delay
Forecast contacts and plan capacity for worldwide IPV program.
Weekly/Monthly governance on HC utilization.
Constant communication with WFM business team finance senior leadership operations recruitment and other internal clients on status of plan vs Actual
Participate and contribute to business review meetings and document writing to promote team efforts.
Improves previously defined processes with quantified positive impact.
Optimizes crossteam processes that improve team efficiency and delivery.
Responsible for gathering and summarizing feedback on project launch misses and communicating to all teams involved in a timely manner
We are hiring candidates to work out from HYD 16CO(Hyderabad TS IN)
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Operations Research or Capacity Planning experience strongly preferred
Some programming experience is a plus to automate tools whenever appropriate
Basic/Working knowledge of Six Sigma tools and Lean techniques preferred
Knowledge of statistical and ML models
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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