Benefits Lead
Benefits Lead
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$ 70000 - 100000
1 Vacancy
Job Description
Why Charlie Health
We are currently facing a nationwide mental health epidemic marked by rising rates of depression anxiety trauma substance use disorders and suicide. At the same time those seeking help often encounter barrierswhether geographic financial or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health our mission is to connect the world to lifesaving mental health treatment. Our innovative virtual programs combine curated group sessions individual therapy and family therapy delivered through personalized evidencebased treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities Charlie Health provides a pathway to longterm recovery with over 90 of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If youre driven to make a meaningful impact we invite you to join us in reshaping the future of mental healthcare.
About the Role
We are looking for a Benefits Lead to join our growing People team! As our Benefits Lead you will play a critical role in owning and optimizing Charlie Healths benefits programs ensuring our offerings support the wellbeing and needs of our team as we scale. This role is both strategic and handson overseeing all aspects of benefits administration vendor relationships compliance and employee support. Youll also manage all leaves of absence and play a key role in process improvement and employee experience initiatives.
This is a great opportunity for someone who is detailoriented passionate about employee wellbeing and ready to take the next step in their HR career by leading and evolving our benefits function.
Responsibilities
- Serve as the main point of contact for all benefitsrelated inquiries from employees including health dental vision HSA/FSA 401(k) and wellness offerings.
- Manage all types of employee leaves of absence (FMLA parental medical personal etc. from intake through returntowork ensuring compliance and a supportive experience.
- Administer benefits enrollment life event changes and offboarding processes in UKG and BSwift ensuring timely and accurate updates.
- Support open enrollment planning and including systems setup employee communications and vendor coordination.
- Maintain strong relationships with vendors and brokers (e.g. Sequoia Fidelity) to ensure highquality service and troubleshoot employee issues.
- Conduct regular audits of benefits data and partner with Payroll to ensure accurate deductions and data integrity.
- Ensure compliance with relevant federal and state regulations (e.g. ACA COBRA HIPAA FMLA).
- Lead benefits orientation for new hires and ensure a seamless onboarding experience.
- Maintain and update internal benefits documentation and support knowledge sharing via internal tools like Confluence.
- Identify opportunities for process improvements and contribute to scaling benefits programs that meet the evolving needs of our growing team.
- Support compliance documentation and assist with annual audits and filings (e.g. ACA Formk audit).
Requirements
- Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office.
- Bachelors degree preferred.
- 35 years of experience in Human Resources with at least 12 years in a benefitsfocused role.
- Experience managing leave of absence processes and communicating with employees with care and clarity.
- Strong understanding of core benefits programs and related regulations (HIPAA COBRA ACA FMLA ADA).
- Experience conducting audits and partnering with payroll to ensure accurate benefits deductions.
- Strong communication and organizational skills with a focus on employee experience.
- High attention to detail and the ability to juggle multiple priorities in a fastpaced environment.
- Experience using HRIS and benefits platforms (e.g. UKG BSwift Sequoia) preferred.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefits here.#LIHYBRID
The total target base compensation for this role will be between $70000 and $100000 per year at the commencement of employment. In addition to base compensation this role offers a target performancebased bonus. The target total cash compensation range including potential bonus will be between $74000 and $105000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Healthsponsored benefits.
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients providers and team members alike.
- We inspire hope with every interaction reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask why five times before were satisfied with the answer. We dont stick to the status quo; we challenge our assumptions and remain humble.
- Above all were resultsoriented. When we find data that calls our original plan into question we modify or pivot.
- Commitment: Act with urgency & dont give up.
- We work as swiftly as possible. The mental health crisis is relentless and so are we.
- Our clients dont give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
Employment Type
Full-Time
