Clinical Admissions Manager
Clinical Admissions Manager
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1 Vacancy
Job Description
Why Charlie Health
We are currently facing a nationwide mental health epidemic marked by rising rates of depression anxiety trauma substance use disorders and suicide. At the same time those seeking help often encounter barrierswhether geographic financial or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health our mission is to connect the world to lifesaving mental health treatment. Our innovative virtual programs combine curated group sessions individual therapy and family therapy delivered through personalized evidencebased treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities Charlie Health provides a pathway to longterm recovery with over 90 of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If youre driven to make a meaningful impact we invite you to join us in reshaping the future of mental healthcare.
About The Role
We are a startup with a big vision. Your role will be essential to our success. Youll be granted an unparalleled level of responsibility as your efforts will literally define how many kids we are able to treat. Youll work handinhand with our team to facilitate admissions for thousands of atrisk youth. Youll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Healths Admissions Team. This position is highly interactive and serves as a critical part of aiding our patients as the team will be completing biopsychosocial assessments.
Our team is composed of passionate forwardthinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing lifesaving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists Associates and/or Coordinators
- Leads supervision promoting growth and development including but not limited to:
- Performance reviews
- Weekly oneonone checkins
- Team meetings
- Hiring training coaching and development
- Developing growth plans
- Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming
- Complete monthly chart audits to ensure compliance and quality assurance
- Collaborate with Clinical Leadership Admissions Leadership Compliance Revenue Cycle Management and Utilization Review identifying opportunities for growth while developing enhancing and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process
- Collaborates with teammates and determines admissions best practices develops and revises admission policies and procedures
- Handles instances of escalation provides service recovery and determines the best course of action
- Demonstrate personable and competent communication skills to build rapport with clients in a compassionate inclusive and professional manner
- Present programming information in a thorough and supportive manner to help clients gain access to care
- Complete HIPAAcompliant virtual biopsychosocial assessments for adolescents and young adults with various mental health concerns
- Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment
- Construct provisional mental health diagnoses utilizing DSMV criteria
- Document client information in accordance with regulatory standards using electronic medical record
- Assign treatment team members and group schedules while informing staff of new admissions
- Goaloriented and motivated by increasing access and removing barriers to mental health care
- Adapts to organizational change and departmental restructuring to fit the needs of our clients families and referral sources
Requirements
- 2 years of behavioral health admissions supervisory/management experience required
- Masters degree in mental health or a related field required
- Independent mental health licensure is required (all disciplines welcome)
- Salesforce experience preferred familiarity with cloudbased communication and relevant softwareGmail Slack Dropbox Zoom Office EMR
- Experience working with teens and young adults preferred
- Strong project management skills with a demonstrable ability to assemble and manage details in a fastpaced fluid environment
- Ability to energize motivate communicate and build rapport at all levels within an organization
- High proficiency in navigating electronic medical record systems
- Work authorized in the United States and native or bilingual English proficiency
- Access to reliable technology resources to deliver uninterrupted confidential and compliant telehealth services
Hours
- MondayFriday 9a6p MT however this is a salaried role.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefitshere.
This role is not presently available in Illinois.#LIRemote
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients providers and team members alike.
- We inspire hope with every interaction reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask why five times before were satisfied with the answer. We dont stick to the status quo; we challenge our assumptions and remain humble.
- Above all were resultsoriented. When we find data that calls our original plan into question we modify or pivot.
- Commitment: Act with urgency & dont give up.
- We work as swiftly as possible. The mental health crisis is relentless and so are we.
- Our clients dont give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
Required Experience:
Manager
Employment Type
Full Time
