PCLAN Technician Senior
PCLAN Technician Senior
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Job Description
Posting Date
04/21/25Application Deadline
04/23/25Pay Range
$30.00 $46.00 hourlySalary offers are based on the candidates equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
UnclassifiedDepartment
Enterprise TechnologyAbout the Position
As the PC/LAN Technician Senior you will provide county customers with excellent customer service experiences reliable communication accurate issue assessment and lasting resolutions that support the customers business processes. You will be responsible for proactive enduserfocused technical support of workstations laptops printers virtual desktops and other peripheral devices. You will also act as a subject matter expert for enduser computing experiences and provide comprehensive support for component systems and services.
About Us
Are you looking for a career in a dynamic organization that embraces a cando spirit Look no further than Maricopa Countys Enterprise Technology & Innovation!
We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing topnotch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County.
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional worklife balance with hybrid and alternative work schedule options
Opportunities for growth and development within Maricopa County
Lowcost highvalue healthcare for you and your qualifying dependents
Child care benefits including access to our upcoming onsite center Maricopa County Kids Club dedicated to serving Maricopa County families exclusively
Paid vacation sick time and parental leave
Extensive wellness program including healthcare premium discounts
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27 monthly contribution rate and includes a 100 employer match on Day 1
Learn more at Work With Us Maricopa County AZ
We Require
Five years of technologyrelated experience including performing a combination of installing loading configuring microcomputer hardware and software detecting/resolving computer and printer problems
High school diploma or GED
A combination of postsecondary education and/or jobrelated experience may substitute for the required experience on a yearforyear basis
We Also Value
Associates degree in Computer Science or an ITrelated field
Seven years of experience in desktop support in an enterprise PC environment
Experience with Windows 11 Microsoft O365 Image creation
Experience with user and device management in Microsoft Active Directory
Endpoint solution experience
CompTIA A and/or Server certification or ITIL Foundations
PowerShell Tanium SCCM Workspace One or Intune experience
Job Contributions
Configure and Maintain End User Computer Systems
Installs configures and maintains hardware and software applications for desktops and laptop fleet computer systems and peripheral equipment.
Participates in scaled departmental technology refreshes
Maintains accurate inventories of hardware devices and software
Assists with equipment moves along with unloading of new equipment and disposal of old equipment to salvage vendorCustomer Service
Meets customer demands prioritizes workloads coordinates activities and ensures that activities comply with industry best practices and Maricopa County standards IT Service Management (ITSM)
Manages service ticket queues and resolves daily hardware and software support incidents and requests in a timely and professional manner
Serves as subject matter expert and/or toptier (onsite) support
Serves as subject matter expert and/or toptier (onsite) support
Research and monitors industry trends technologies and standards and can present proactive suggestions to supervisory or management level staff.Communication
Works closely with other groups to coordinate plans and activities to facilitate specific business outcomes. Identifies potential service level problems before they occur.
Maintains a high level of communication with customers with respect to scheduling support call followup and confirmation of resolution.
Working Conditions
Exerting up to 40 lbs. occasionally or negligible weights frequently; sitting most of the time
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a preemployment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safetysensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
IC
Employment Type
Full-Time
