ILUS - Wynsoft Support Specialist I - Bilingual
ILUS - Wynsoft Support Specialist I - Bilingual
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
About Us
Daifuku is the nations leading independent provider of intelligent material handling systems. With hundreds of engineers inhouse the company designs manufactures integrates and installs the full spectrum of intralogistics solutions. We provide leadingedge conveyor and sortation systems voice and lightdirected order fulfillment equipment controls and software robotics mezzanines and structures.
If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions we want to hear from you.
Position Summary
The Wynsoft Support Specialist responds to and resolves customer requests through the Client Care Service Desk.
Responsibilities
- Receives calls and emails from customers with functional issues with conveyor systems software voice/light pick systems and automated systems
- Provides remote and onsite troubleshooting including resolution of software and hardware issues
- Enlists help of other technical experts
- Communicates status and resolution of issues
- Updates and maintains CRM records
- Shares 24/7 oncall duties within the department
- Works on projects as assigned
- Contributes to and updates Knowledgebase
Qualifications
- Associate degree in Software Engineering or Information Systems or equivalent experience
- Minimum 2 years of Service Desk or customer support experience
- Must be bilingual with strong proficiency in both English and Spanish
- Excellent verbal and written communication skills
- Problemsolving and troubleshooting skills
- Basic prioritization and time management skills
- Some technical knowledge and acumen
- Competence with Windows OS Microsoft Office applications and UNIX
- Willingness to learn
- Adaptable to change
- Exemplifies Daifuku Core Values
- Must be able to travel up to 20
Required Experience:
Unclear Seniority
Employment Type
Unclear
