Product and Project Delivery-Payments-Associate

Be at the heart of transforming how Merchant Services operates and identify and solve complex business problems and challenges. In this dynamic environment you help drive endtoend strategic change programs manage dependencies and liaise with stakeholders as part of a team at the forefront of transformation and innovation.

As a Senior Product Delivery Associate in Merchant Services Transformation you help to enhance and optimize the way Merchant Services products are sold and delivered to customers. As a key member of the team you define and implement processes solutions and efficiencies that enhance the business sales growth improve the client experience and increase business profitability. Work with crossfunction teams build key relationships and enable the business to continuously deliver value.

Job responsibilities

• Supports key strategic change programs for the Merchant Services business; helps drive specific projects workstreams and/or deliverables to deliver improved business revenue growth and profitability as well as enhance the client experience
• Helps analyze endtoend processes and identify opportunities and solutions to streamline improve and automate them to increase efficiency and scalability; helps develop and drive delivery of recommendations
• Supports of the crossfunction reporting strategy and develops insights on the Merchant Services business sales and clients through data analysis
• Supports delivery of regular progress updates to Sales Product and other senior management stakeholders across Payments and Global Banking; helps track OKRs and metrics to demonstrate progress
• Helps deliver communications and training around strategic changes
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firms risk controls compliance and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Develops understanding of client personas in target segments and their needs

Required qualifications capabilities and skills

• 3 years of experience or equivalent expertise in project management or a relevant domain area (e.g. change management product development strategy management consulting business management)
• Experience in merchant services or payments
• Demonstrated performance in either project management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in reporting and data analysis
• Understanding of delivery and experience implementing continuous improvement processes
• Ability to interact with colleagues at various levels and across functions; proven ability to cultivate strong relationships
• Strategic thinker who is comfortable translating abstract ideas into a concrete plan of action
• Change agent who makes a strong case for change through facts compelling communication style and deep understanding of the audience
• Strong Powerpoint and Excel skills are mandatory

Preferred qualifications capabilities and skills

• Developed knowledge of the product development life cycle
• Knowledge of merchant services revenue streams and drivers of profitability
• Knowledge of automation tools
• Bachelors degree preferred