Admissions Specialist
Admissions Specialist
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$ 16 - 18
1 Vacancy
Job Description
Easterseals Blake Foundation started as the Cerebral Palsy Foundation of Southern Arizona. Since then we have expanded our services to better serve our community members. We are now one of Arizonas top providers of comprehensive behavioral health services child welfare and services for individuals with intellectual and developmental disabilities. We serve more than 40000 individuals and families across 10 counties and support more than 3700 children in Foster Care throughout Southern Arizona. Are you ready to make profound positive differences in peoples lives every day
We offer our fulltime employees the following benefits:
- Medical Dental and Vision
- Flexible Spending Account and Dependent Flexible Spending Account
- Health Savings Account
- Voluntary Life insurance
- Voluntary Shortterm Disability insurance
- Critical Illness insurance
- Accident insurance
- Employer paid life insurance longterm disability insurance and Employee Assistance Program
General Position Description: Responsible for answering and directing telephone calls greeting members obtaining and completing initial member paperwork checking enrollment & funding status in multiple databases scheduling transportation and clinical appointments helping with ongoing audits and providing support to the clinical staff.
Essential Duties and Responsibilities:
- Acts as the primary contact for members contacting or coming to our offices and promptly addresses questions.
- Conducts the initial screening and triage of member service requests within the required timeframes.
- Communication with PA and clinical staff to facilitate member care.
- Notifies clinical personnel of emergent clinical or medical needs of members.
- Provides timely notification to other departments to ensure members are assessed within required time frames.
- Schedules appointments for members contacting our office or requesting appointments at our facilities. Calls members to remind them of their scheduled appointments.
- Collects data required for documentation and eligibility to ensure the delivery of prompt member services including benefit lookups chart lookups enrollment status and reviewing paperwork for completeness. Ensures completion and accuracy of intake packet and benefit status.
- Adheres to all agency policies procedures and protocols.
- Participates in the process of ongoing professional development and meetings. Maintains comprehensive communication among all contacts within the agency members and external agencies. Models professional standards and ethics in accordance with EBF Code of Conduct Strategic Plan Mission and Vision.
- Performs other duties as assigned.
Minimum Requirements: High School diploma or GED required. Customer service experience preferred. Bilingual (Spanish) preferred.
Regulatory
- Must be at least 18 years of age.
- Current unrestricted AZ drivers license with no more than two 2 minor moving violations or one 1 accident within the past three 3 years). Three 3 years of driving experience required.
- Must be able to pass a criminal background check.
- Ability to obtain and maintain an AZ DPS Level 1 fingerprint clearance card (employer provides).
- CPR and First Aid certification (Employer provides).
Skills/Job Knowledge/Abilities: Able to establish and maintain a team atmosphere of communication and collaboration for all that reach out to the Department. Must be selfdirected and be sensitive to cultural and linguistic diversity. Excellent customer service in stressful situations. Maintains a professional in appearance communications and actions. Excellent interpersonal communication skills. Basic knowledge of mental health terminology. Possess a high level of computer proficiency.
Working Conditions/Physical Requirements (with or without accommodation):
Normal office environment with multiple interruptions in person and through computer and phone. Interacts with employees and members of the public on a daily basis. May lift normal office equipment and materials up to 25lbs. Visual acuity to read information from computer screens and forms. Able to speak clearly in conversations and general communications. Hearing ability for communication in persona phone and/or other electronic methods. Manual dexterity for typing and writing. Able to stoop squat reach pull push stretch ascend and descend stairs stand and sit for long periods of time. May be required to work additional hours or days depending on circumstances.
Easterseals Blake Foundation and Aviva are an Equal Employment Opportunity and Affirmative action employer that promotes a work environment of inclusion and diversity. We are committed to provide employment opportunities to all candidates based on their qualifications free of discrimination based on race color religion national origin sex (including pregnancy sexual orientation or gender identity) age disability veteran status genetic information mental or physical disability or any other characteristic protected by law.
If you have any questions require assistance or reasonable accommodations while seeking employment please contact the Human Resource Department at or call.
Required Experience:
Unclear Seniority
Employment Type
Full Time
