SAS Cloud Platform Administrator

Nice to meet you!

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence and questions into answers.

Were also a debtfree multibilliondollar organization on our path to youre looking for a dynamic fulfilling career coupled with flexibility and worldclass employee experience youll find it here.

About the job

SAS Cloud Operations Administrator

• As a Cloud Platform Administrator for the SAS Cloud team in SASs Cloud and Information Services (CIS) division you will be responsible for all aspects of our hosted and remote managed SAS application environments.
• You will work collaboratively with customers analysts developers and implementation team members to deliver world class SAS service.
• You will support the team with training expertise mentoring and best practices related to enterprise application technology architecture and support. You will work with global R&D Product Technical Support global PSD/Partners and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.
• You will lead the team in efforts to improve quality efficiency and automation around service delivery tasks. A keen eye for
  continuous improvement and a passion to drive it in all aspects of the job is required.

Primary Responsibilities:
Deliver excellent customer service using a customer first and continuous improvement mindset.
Provide handson administration maintenance and installation of SAS Enterprise software and solutions.
Provide support for global PSD/Partner delivered ETL and automations.
Manage daytoday work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and
frequency.
Use IT Service Management best practices for change incident and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
Create and maintain service documentation including runbooks knowledge base articles and wiki content.
Configure manage monitor and debug midtier software.
Manage monitor and maintain containerbased applications deployed in cloud container services.
Develop tools and software to manage SAS and thirdparty software.
Diagnose document report and resolve system problems.
Work directly with external customers and interface with other support teams and vendors.
Mandatory 24x7 Shift working as per business demand.
Mandatory Participate in a 24x7x365 oncall rotation.

Additional responsibilities may include:

• Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud
  procedures.
  Serve as technical escalation support for other team members.
  Contribute to overall service quality by identifying or leading efforts that reduce time reduce toil and/or improve the
  customer experience with SAS Cloud services.
  
  
• Essential Requirements:
  Bachelors degree in a quantitative field such as Computer Science Information Technology or related field.

7 years of technical experience including:

4 Years of experience in SAS Administration Deployment integration
o 1 years of experience with Kubernetes / CaaS
o 2 years of experience Enterprise Platform Support
o 2 years of experience in systems support user support customer support consulting or training for enterprise
class software and/or hardware.
o 3 years of experience with UNIX or Linux supporting enterprise class applications.

Preferences:
Familiarity with cloudbased platforms like MS Azure AWS GCP or OpenShift
Experience with Python Ansible or Kubernetes
Scripting experience (bash PowerShell etc.
Installing using and administrating SAS software and solutions
Programming in SAS
Deploying and managing JavaEE web application.
Java or Web development experience
Ability to travel up to 10 of the time.

Diverse and Inclusive

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership all the way up to the top; and its essential to who we are. To put it plainly: you are welcome here.

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