Supportive Housing Case Worker

About Us:

Since 1990 New Reach has been a dedicated leader in providing shelter housing stabilization and support for children families and individuals experiencing homelessness or at risk for homelessness in the Greater New Haven and Fairfield Counties. We believe in empowering those affected by homelessness and poverty to achieve lasting independence.

Why Work with Us

At New Reach you will be part of a compassionate innovative and inclusive team that uses the most progressive approaches to inspire independence. Youll play a key role in a transformative movement to end homelessness and food insecurity through prevention support and housing solutions that create longterm stability for those we serve.

*Schedule: Monday Friday 35 hours per week including a 30minute paid lunch.

*Comprehensive benefits package:

• Medical vision and dental
• 401(k) Retirement plan
• Paid Time Off (PTO)
• 12 Paid Holidays 1 Floating Holiday
• Life Insurance
• LongTerm Disability

Join us and be part of a team that is charting a new path toward a world with fewer evictions more stability and lasting independence for all.

Primary Purpose: The Case Worker supports and coordinates requirements and needs between department case workers and Management. This position acts as a first point of contact for caseworkers experiencing common difficulties with the program clients HMIS or other regular processes.

Essential Functions:

• Ongoing support counseling and advocacy for the needs of clients and their families.
• Acts as primary contact person for not less than eight and no more than 25 households.
• Development and implementation of action plans for clients per program guidelines.
• Maintains timely and accurate client files including care plans correspondence and case notes.
• Locate and help secure appropriate housing arrangements for households.
• Ongoing support counseling and advocacy for the needs of clients and their families.
• Assist clients in identifying unaddressed needs related to benefits education housing medical and other needs.
• Maintain strict confidentiality concerning any clients information living information and HIV/AIDS status.
• Maintain records and statistics on clients as directed by the Program Manager.
• Assist in program development and quality assurance activities as directed by the Program Manager.
• Create awareness; educate policymakers on issues relevant to the needs of clients.
• Attend required trainings programs and community meetings as assigned.
• Develop a strong community profile within the homeless services mental health substance abuse and/or HIV/AIDS community as an advocate for clients.
• Attend regularly scheduled supervision staff and other meetings as requested.
• Mandated to report any witnessed or suspected child abuse to the Department of Children and Families.
• Occasional 24hour oncall coverage
• Assist with special projects and complete other duties assigned by the Program Manager.

Qualification Minimum

• BA/BS with two years of related experience or masters degree in a related field.
• Bilingual/Bicultural preferred.
• Experience with Motivational Interviewing is a plus.
• Experience working with specific needs of a vulnerable population
• Knowledge of mental health and HIV and the care continuum.
• Strong advocacy skills.
• Proficient in Microsoft Outlook Word Excel and Power Point.
• High level of organizational skills and ability to prioritize and manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability and desire to work as part of a team; identify and support the mission of New Reach
• A commitment to the values of New Reach: Professionalism Integrity Compassion and Initiatives:

Expectations:

• Work in the office in client homes and in the community from 9:00 am to 4:00 pm Monday through Friday.
• Have a solutionsbased approach to presented problems.
• Be supportive engaging and encouraging to peers and staff.
• Be adaptable to change and willing to take on more responsibility.
• Maintain strict confidentiality concerning any clients or employees personal information living information and/or HIV status.
• Provide a commitment to the values of New Reach: Professionalism Integrity Compassion and Initiative
• Adhere to all New Reachs Policies and Procedures

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision distance vision and the ability to adjust focus.

• EEO/VET Employer