Wellness Associate
Wellness Associate
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Job Description
Title: Wellness Associate
Location: Lock Have PA
Reports To: Dispensary General Manager
Salary/Pay: $17.00 per hour
Job Description
Terrapin is looking for a Wellness Associate to join our growing company. As a Clinton County cannabis company Terrapin is a pioneer in the emerging industry. Terrapin is a cultivator and processor of highquality medical and recreational cannabis products with plans to open a retail footprint in Pennsylvania. With over 15 years of industry experience Terrapin was licensed to operate in the Pennsylvania marketplace in 2017 growing to more than 135 employees. Retail expansion plans in Pennsylvania have created a need for a Wellness Associate.
Wellness Associates are the face of the Medical Industry that represent the mission and the goals of Terrapin Care Station while providing superior customer service and maintaining a level of product knowledge to meet the needs of the patient while providing an education on the safe consumption of available products. They are also responsible for knowing the laws that govern a legal sale of in a medical setting to ensure that the business is operating within the confines of compliance. They are the last people in the seedtosale chain of production who have the task of delivering products while giving the customer the best experience Terrapin Care Station can provide.
Duties and Responsibilities
- A customer service professional greeting all patients in a warm sincere and helpful manner
- Consistently delivers the ultimate customer experience in all facets from patient entry to exit; ensures each patient receives full attention during their transaction
- Assists patients with choosing the right products according to their ailments
- Ensures orders are fulfilled efficiently with 100 accuracy at all times
- Abides by product handling procedures including company safety and health policies as well as regulatory agency compliance
- Checks patient IDs and conducts transactions at POS
- Remains upright on their feet particularly for sustained periods of time up to 88 of the work day
- Moves about on foot to accomplish tasks to meet customer/patient needs
- Helps keep the store clean and tidy including sweeping and mopping
- Provides customer education about products and uses
- Works with leadership to understand company goals and procedures
- Other duties as assigned by management
Minimum Qualifications and Requirements
- Must be able to pass statemandated background checks and successfully complete the Department of Healths 2hour training course
- Must be organized and maintain a neat and clean work station
- Ability to work in a fastpaced environment to manage high stress situations and to be flexible and adaptable when a situation requires it
- Must be able to perform simple math
- Must be willing to learn about new products and cannabinoids
- Must be aware of and abide by all laws and compliance surrounding retail operations
- Must possess a willingness to learn the effects and applications of concentrates and other THC infused products
- Experience in the use of cannabis with a willingness to learn strain genetics including their properties and effects
- Is familiar with Windows Microsoft Office and Google Drive
- Must be able to operate the pointofsale system and maintain accurate cash handling practices
- Must have 1year of cash handling experience
- Must have 1year of customer service experience
- Experience frequently interacting with customers fulfilling customer requests and addressing customer issues questions or suggestions
- Must have reliable transportation to/from work
Benefits
- Parental Leave upon 1 yr of employment
- Health insurance
- Paid time off
- Dental insurance
- 401(k) w/company match upon 1yr of employment
- Vision insurance
- Life insurance
- Health savings account
- Tip Share
If you require a reasonable accommodation you may contact us at
About Terrapin
Founded in Boulder Colorado in 2009 as Terrapin Care Station the legacy familyowned cannabis company in 2017 was one of the first 12 initial recipients of a Pennsylvania medical cannabis grower/processor license. With a headquarters in Boulder Colo. that oversees operations in Clinton County Pennsylvania Terrapin is consistently held as an industry model for patientfocused cultivation and production of highquality medical cannabis products. Terrapins medical cannabis products can be found in every dispensary in Pennsylvania thanks to a loyal patient base that appreciates our commitment to quality transparency and affordable products. With a strong commitment to corporate responsibility and advancing equity across the industry Terrapin believes in planting local roots. We operate in Pennsylvania under the brands: Double Bear (extracts vapes and troches) The Woods (premium flower) Terrapin (whole flower) and Resolute Remedies (topicals capsules and tinctures). Terrapin has plans to open dispensary operations in Pennsylvania and is actively pursuing locations. For more information visit .
Disclosure: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. These statements are not intended as an exhaustive list of all responsibilities duties and skills required. Duties responsibilities and skills may change or new ones may be assigned at any time with or without notice. The physical demands described are generally representative of those that must be met by an employee to perform the essential functions of this job classification. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions upon request and in accordance with applicable law. Terrapin is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race sex color national origin age disability veteran status genetic data gender identity sexual orientation religion or other legally protected status or any other classification protected by federal state or local law. If you require a reasonable accommodation you may contact Human Resources.
- Current State Mandated Badge or Background Check.
Required Experience:
IC
Employment Type
Full-Time
