Supervisor Message Center RN

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive exceptional care. Patientcentered wholeperson care. Our unique full scope teambased approach is what makes SAC Health the provider of choice for patients.

TopTier Patient Satisfaction Scores Largest Teaching Health Center FQHC 11 Locations offering 44 Specialties NCQA PatientCentered Medical Home Level 3 Certified MultiSite Approved for NHSC & NCLRP loan forgiveness programs NHSC/Nurse Corps/Pediatric Specialty HPSA Scores: Primary: 17 Dental: 25 Mental: 20

What We Are Looking For

The Supervisor Message Center RN works under the supervision of the Manager Message Center RN. Integrates RN nursing processes (assessment planning implementation and evaluation) to provide services and continuity of care for the patient in the Nurse Message Center. Utilizes knowledge of basic nursing principles practices and ethics to perform duties within the RN Scope of Practice. Responsible for message center efficiency and maximum productivity. Directs message center personnel ensuring productivity while emphasizing completeness and concern for the patient. Performs other duties as needed.

Schedule: 5 days per week 8 hours per day Monday Friday 8:00 am 5:00 pm Location: Brier Clinic San Bernardino CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Develop call queues and inbasket work schedules ensuring adequate coverage.
• Knowledgeable of message center processes and procedures if needed steps in to cover for staffing shortages.
• Effectively utilizes RN scope of practice as it pertains to message center job functions this can include handling call queues triage inbasket management and providing patient education to patients and families.
• Provides supervision for assigned departmental message center staff and assures compliance and efficiency daily; provides guidance support and training to new and existing staff.
• Directly responsible for disciplinary actions counseling planning monitoring and appraising job performance.
• Direct message center staff on a daytoday basis ensuring job tasks are performed and completed in a productive highquality manner and in accordance with established departmental procedures and standards.
• Enforces workplace safety protocols are followed; investigates employee injuries and completes required paperwork and ensures proper policy and procedures are followed.
• Assist with the generation of new ideas workflows processes and policies that improve quality efficiency and effectiveness within the clinic that are in support of departmental and organizational goals.
• Assist with identifying and ordering supply and equipment needs.
• Resolve patient needs by utilizing multidisciplinary team strategies.
• Responsible for accuracy and submission of staff timecards and submittal to HR.
• Manages the monitoring department call volumes and can assist in adjusting as necessary by data and report gathering.
• Demonstrates commitment to excellence and meeting/exceeding customer/patient expectations by modeling leadership behaviors in the context of organizational values empowerment alignment creativity and education.
• Assists with maintaining employee CPR certification and license requirements of all support staff.
• Review the patients electronic medical record to provide quality care through developing implementing and evaluating individual patients and formulate with the provider a plan of care appropriate for the patient.
• Maintains current knowledge of all SAC documents that direct practice e.g. policies clinical guidelines ancillary guidelines etc.
• Other duties as outlined in the official job description.

QUALIFICATIONS:

• Education: A high school diploma or equivalent is required. Bachelors of Science in Nursing (BSN) preferred.
• Licensure/Certification: Active and unrestricted California Registered Nurse license required; current Basic Life Support (BLS) certification required (must be American Heart Association or Red Cross accredited program); valid Drivers License and auto insurance required. As a requirement of this position you must receive EPIC certification for the module you have been hired into.
• Experience: 3 years of experience as a Registered Nurse (RN) is required.
• Essential Technical/Motor Skills: Computer competency; able to read; write legibly; speak in English with professional quality; use computer printer and software programs necessary to the position.
• Interpersonal Skills: Exhibit strong interpersonal abilities to communicate effectively and collaborate with patients families healthcare professionals and interdisciplinary teams. This entails active listening empathy cultural sensitivity and the capacity to build rapport and trust across diverse healthcare environments.
• Essential Mental Abilities: Possess critical mental faculties to analyze complex medical situations make informed decisions and adapt to evolving patient needs. This includes strong problemsolving skills attention to detail and the ability to prioritize tasks efficiently in a fastpaced healthcare environment.
• Work Eligibility: Must be legally authorized to work in the United States on a fulltime basis. Must not now or in the future require sponsorship for employment visas.

EEO: SAC Health is committed to fostering a diverse equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Full Benefits Package Effective on Your First Day!

Industry Leading PTO Accrual (accrued per pay period) Sick Leave Paid Holidays Paid Jury Duty Bereavement SAC Health Covers approximately 85 of Team Member health premium costs (may vary w/benefit plan selection) Retirement up to 8 employer contribution Continuing Education and Learning Benefits Annual Mission Trip and much more!

Learn More About the Work We Do:

SAC Healths Mission: SAC Healths mission is to reflect the healing ministry & love of Jesus Christ through healthcare education & partnerships that empower our communities to flourish.

SAC Healths Core Values: Quality Healthcare Teamwork Wholeness Integrity Compassion Excellence Humble Service Respect