Job Description

You will be working on a predefined hybrid schedule as part of Fidelitys dynamic working arrangement.

Current work authorization for Canada is required for all openings.

At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best both personally and professionally.

How Youll Make an Impact
The Vice President Client Services will conceive develop implement strategic business plans procedures and functions that will create greater efficiencies in business operations and further enhance our opportunities for servicing our client base. Also the VP will lead manage coordinate and oversee the daily activities of the department consisting of Directors Managers and Client Service Representatives.

Key Accountabilities

• Responsible for the management oversight and leadership of multiple clients facing groups within the CS division.

• Oversees the operations of several transaction processing and contact centre groups.

• Maintains uptodate knowledge of legal and compliance issues in the department and across the industry.

• Enterprise thinker able to lead effectively at strategic and tactical levels.

• Create monitor enhance and present senior management reporting such as resource plans performance measures monthly operations updates trend analysis and quality control measures.

• Responsible for fostering existing relationships and strengthening them and for innovative practices and ideas that support FICs overarching business goals achieving service levels and significantly reduce operating costs.

The Expertise You Bring

• Organized selfstarter with a customer service focus and ability to multitask.

• Strong negotiation and partner management skills.

• Demonstrated change management and delivery capabilities at an enterprise level.

• Excellent written and verbal communication skills.

• Knowledge of the financial services industry particularly the OSC and CIRO regulatory landscape.

• Excellent analytical and problem resolution skills.

• Ability to foster exceptional relationships with all levels while motivating team members.

What We Are Looking For Experience

• 710 years experience in a management role in the financial services industry; including 5 years in a call centre or backoffice environment.

• Minimum 3 years experience directly managing people within the financial services industry.

Education

• University degree required or equivalent work experience.

• IFIC Operations and Canadian Securities Course (CSC) are an asset.

• Bilingualism in English/French is an asset.

Some of the ways well help you feel valued and supported as part of our team:

• Flexible working arrangements.

• Competitive total compensation including company contributions to your group RRSP without a matching requirement from you.

• Comprehensive health benefits that start on your first day with 100 employerpaid premiums which include up to $5000 annually for mental health services and therapy.

• Parental leave topup to 100 of your salary for a period of 25 weeks.

• Up to $650 for home office equipment.

• Generous time off policy including 2 paid days annually to volunteer at a charity of your choice.

• Diversity and inclusion programs including an active network of Employee Resource Groups.

• Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation.

We care a lot about fostering a compassionate peoplecentric culture and are proud to have been named one of Canadas Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legallyprotected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .

No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity

We are proud to be recipients of the following:

Awards

Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top FamilyFriendly Employers
o Canadas Top Employers for Young People

Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) Best Place To Work
o HRD 5Star Benefit Program
o HRD 5Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award Future of Work Strategy
TalentEgg National Recruitment Excellence Award Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team