Distribution Customer Service Representative
Distribution Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you looking for an exciting career opportunity where you make a difference in peoples lives daily Then come join HME Specialists we are New Mexicos largest local medical equipment and supply company!
HME Specialists is a rapidly expanding company with a great work environment career growth opportunities and great benefits. We offer Health Dental and Vison Insurance generous paid time off and a great employee discounts!
Job Duties:
- Answer and distribute incoming telephone calls.
- Obtain complete and accurate information for Patient Demographics.
- Assist walkin customers.
- Complete assigned projects.
- Speak with customers by phone or in person and receive orders for delivery pickup discontinuance maintenance or changes in service.
- Fill out order forms determine charges and coverage for service requested alert customers of and collect copays and insert data into information system
- Document complaints of service and equipment failures.
- Speak with dissatisfied customers and coordinate the correction of the complaint and ensure service recovery.
- Recommend corrective services to adjust customer complaints. .
- Determine charges and coverage for service requested collect copays and insert data into information system.
- Perform other duties or special projects when necessary.
- Maintain excellent customer service.
- Track Inventory data sent in from department and branches.
- Maintain Open Order Report to meet company goal.
- Assigns Work Orders to appropriate distribution personnel.
- Assist department managers/ supervisors with reports.
- Train and set up walkin Patients with equipment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
