Bilingual Customer Service Representative
Bilingual Customer Service Representative
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Job Description
Position Type:
PermanentIf youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.
As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a crosssection of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industryleading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our awardwinning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.
Job Title: Customer Service Representative
Department: Customer Experience
Competition: R242725
Internal/External: Internal/External
Job Type: Permanent Fulltime
Location: Remote QC
Salary: 2287/hr
Reporting to: Team Leader
Start date: April 22 2025
The Opportunity
We are looking for Customer Service Representatives who are critical thinkers who are committed to helping our members on a daily basis who have the ability to work in a fastpaced environment and are enthusiastic about acting as our companys first point of contact. Our awardwinning company culture caring managers training and unparalleled support are all ways to ensure your success.
What we offer:
No weekends or overnights your shift will end at 8pm!
We offer a variety of work options: Remote Onsite or a combination of Hybrid let us know what works for you!
A stable schedule established according to shifts from Monday to Friday from 8 a.m. to 8p.m.;
A comprehensive health and dental plan fully paid by the employer in effect one month after your first day on the job;
A comprehensive virtual training program that prepares you for work and call taking;
Opportunities for career advancement and development;
Worklife balance wellness benefits health resources and discounts for select fitness centers;
A great work environment exceptional colleagues and supportive leaders to help you succeed!
Superstars on our Team:
Answer questions about health benefits and plan eligibility payment inquiries and other general questions;
Quickly assess and resolve issues while providing effective strategies for firstcall resolution;
Are dedicated to customer service excellence and demonstrate a high level of commitment in all areas.
Skills needed to succeed:
While previous call center experience is not a requirement those who do very well in this position have experience serving customers over the phone are capable of multitasking while providing excellent customer service and demonstrate a high level of attention to detail;
Enjoying helping others is a nonnegotiable requirement;
Fluently bilingual (EnglishFrench); In order to meet the needs of the Englishspeaking clientele this position requires bilingualism;
Can easily communicate both by phone and email and speaks in a clear concise and friendly manner;
Has a desire to see things through to the end and enjoys new challenges;
Relevant training education or work experience in the areas of customer service or health;
Excellent technical skills ability to manage multiple tasks at once and switch between software without difficulty while simultaneously continuing to assist the caller;
Ability to answer both difficult and easy calls;
Be an expert in problem solving understand the needs of members and quickly learn how to achieve the best results in all settings.
We thank all applicants for their interest in this position. However only those selected for an interview will be contacted.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process please email: .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
