Account Manager
Account Manager
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Job Description
About Us
Location Australia
Function Global Sales
Department Digital Sales
Working Pattern Hybrid
Benefits Benefits and Rewards
Salary this will be discussed at the next stage of the process if you do have any questions please feel free to reach out.
As an Account Manager youll be responsible for driving revenue growth by managing and expanding relationships with existing midmarket clients. You will act as the primary point of contact ensuring customer success retention and growth while running the full sales cycle. This role requires strong relationship management skills strategic thinking and expertise in managing CRM data to enhance pipeline visibility and revenue forecasting while collaborating closely with Ideagens PreSales Solutions Consultants and Customer Teams to maximize value for clients.
Responsibilities
- Customer Relationship Management: Maintain and grow existing client accounts ensuring continued success and revenue expansion.
- Running the Full Sales Cycle: Manage the entire customer journey from onboarding upselling and renewal to contract expansion.
- Pipeline Management: Proactively monitor and update the sales pipeline ensuring visibility and accuracy in Salesforce and HubSpot CRM.
- Consultative Sales Approach: Develop a deep understanding of customer needs and tailor solutions to maximise value.
- Revenue Growth: Identify and execute opportunities for upselling and crossselling within your book of business.
- DataDriven Decision Making: Use insights from Salesforce and HubSpot to improve sales strategy forecasting and customer engagement.
- Client Success & Retention: Act as a trusted advisor ensuring clients achieve their business objectives through Ideagens solutions.
- Negotiation & Deal Structuring: Manage complex deal cycles from proposal to contract .
- Product Advocacy: Stay informed about product updates and industry trends to drive customer adoption and engagement.
Skills and Experience
Qualifications:
- Minimum 2 years experience in an Account Manager or similar role preferably in SaaS compliance governance or health & safety tech.
- Advanced proficiency in CRM tools (preferably Salesforce and HubSpot) with experience in managing client relationships pipeline tracking and revenue forecasting.
- Strong ability to navigate complex sales cycles understand customer needs and position solutions effectively.
- Demonstrated ability to grow revenue expand accounts and meet/exceed targets.
- Experience in structuring and closing deals in midmarket or enterprise environments.
- Ability to engage with key stakeholders and influence decisionmaking at multiple levels.
- Familiarity with compliance governance and health & safety technology solutions is a plus.
Key Competencies:
- Excellent communication and relationshipbuilding skills.
- Strong problemsolving abilities and strategic thinking.
- High attention to detail and ability to manage multiple priorities.
- Selfmotivated and resultsdriven with a proactive approach to account growth.
- Ability to work collaboratively within a sales team structure.
About Ideagen
The Ideagen platform suite and other solutions is designed to help businesses manage governance compliance and operational efficiency. These solutions continuously evolve to meet business needs and provide professionals with insights to drive improvements. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process please let us know if you require any reasonable adjustments by contacting us at All matters will be treated with strict confidence.
At Ideagen we value the importance of worklife balance and welcome candidates seeking flexible working arrangements. If this is something you are interested in please let us know during the application process.
Enhance your career and make the world a safer place!
#LISA1 #LIHybrid #LIFulltime
Required Experience:
Manager
Employment Type
Unclear
