Sr Manager HR Shared Services

We are seeking an experienced and strategic HR leader to serve as the Sr. Manager HR Service Center Operations. This role will oversee the global HR Service Center functions including direct management across multiple regions such as Glasgow UK and Ipoh/Penang Malaysia. The Sr. Manager will be responsible for the endtoend delivery of employee and candidate services ensuring operational excellence standardization of processes and alignment with overall HR and business strategies.

This role will provide leadership vision and governance to regional service center operations across HR Operations & Compliance Talent Acquisition Coordination Talent Management HRIS Reporting and Backoffice support. The ideal candidate is an experienced leader in global shared services capable of building scalable teams enhancing employee experience and driving innovation in HR service delivery.

Primary Duties & Responsibilities

Strategic Leadership & Oversight

• Provide strategic direction and leadership for HR Shared Services Center operations.
• Design implement and monitor global HR support service delivery models to align with the HR Shared Service Delivery governance model business needs and improve employee experience.
• Ensure crossfunctional collaboration with HR Business Partners Centers of Excellence (COEs) and regional HR leaders.

Operational Excellence & Process Improvement

• Develop and maintain consistent measurable service standards KPIs and SLAs across global service center location/s.
• Optimize workflows for efficiency and drive continuous improvement and automation of HR operations using technology and process innovation.
• Lead initiatives to reduce manual work streamline workflows and enhance system integration across HRIS ADP Time keeping systems and ATS platforms.

People & Performance Management

• Directly manage a team/s of HR Service Center and provide coaching mentorship and career development opportunities.
• Establish clear goals and monitor performance to ensure service excellence and compliance with global standards.
• Promote a highperformance employeefirst culture grounded in trust collaboration and accountability.

Governance Compliance & Risk Management

• Ensure adherence to global labor laws data privacy and payroll support regulations in all regions.
• Implement governance frameworks for documentation knowledge management and quality control.
• Serve as the final escalation point for operational and service delivery issues.
• Collaborate with the HR COE Leadership to create change management strategies to support Business Adoption

CrossFunctional Collaboration

• Work closely with Talent Acquisition HRIS Payroll and IT teams to deliver integrated solutions and smooth employee and candidate experiences.
• Partner with Finance and Legal for audit compliance and regulatory matters.
• Engage with senior stakeholders and executive leadership to report on performance challenges and opportunities.
• Collaborate with HR COE Leadership in designing communication plans including training and knowledge sharing workshops.

Global Support & Time Zone Coordination

• Ensure 24/7 regional support coverage through team planning and flexible availability.
• Foster seamless handoffs and communications between regions operating in different time zones.
• Participate in key meetings and decision making for any project milestones.

Education & Experience

• Bachelors degree in human resources Business Administration or a related field.
• Significant experience in HR operations or shared services in a multinational environmentat a senior management or director level.
• Extensive experience leading global HR service delivery payroll operations and talent acquisition support functions.
• Proven ability to lead through change drive operational efficiencies and scale services in highgrowth environments.
• Strong understanding of HRIS systems (e.g. Oracle) ADP ATS and ticketing tools
• Experience managing remote multicultural teams across multiple geographies.
• Handson experience with HR service desk/ticketing system implementation and management.

Skills

• Strong analytical and problemsolving skills with a datadriven approach to decisionmaking.
• Exceptional communication presentation and stakeholder management skills.
• Demonstrated success in leading global process improvement and transformation initiatives.
• Experience in change management compliance and audit readiness.
• Flexible and available to support operations across multiple time zones.

Working Conditions

• This position is hybrid / onsite
• Will require offsite meetings or travel
• Regular use of a computer and other office equipment is necessary
• Interaction with team members and external contacts is a regular part of the job

Physical Requirements

• Sitting for extended periods while working on a computer or conducting meetings.
• Use of hands and fingers for typing writing and handling documents.
• Occasional lifting of objects or materials up to 20 pounds for administrative tasks.
• Ability to communicate verbally and in writing.
• Mobility within the office environment to attend meetings or interact with colleagues.

CultureCommitment

Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity Create an Environment of Trust

Collaboration Innovate Through the Sharing of Ideas

Accountability Own the Process and the Outcome

Respect Recognize the Value in Everyone

Enthusiasm Find a Sense of Purpose in Work