Sr Quality Service Associate Device Tech Support
Sr Quality Service Associate Device Tech Support
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Job Description
At this role the associate gets a chance to work on multiple generations of Ereader devices and will directly contribute to the high quality of the devices.
Key job responsibilities
1. Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on multiple platform
2. Raise defects for all failures observed and track doubts related to the of test instructions through predefined mechanisms
3. Responsible for security and maintenance of the company assets accessories and devices allocated to perform daily operations
4. Understand testing procedures guidelines and policies for new devices and apply the same in daytoday work.
5. Use software tools for validation analysis and data capture daily
6. Capture and communicate test results escalate failures. Deep Dive on defects identify rootcuase etc.
7. Audit test results and issues raised by the team to ensure compliance with defined guidelines provide feedback as applicable.
8. Create SOPs based on existing test methods and processes with little assistance.
9. Provide floor support for DA I queries and are able to unblock them when needed
10. Contribute to weekly quality review discussions highlighting issues and potential risks.
11. Identify improvements that help project key metrics such as productivity defect leakage quality in work assignments errors mismatches etc.
Good Communication Testing Knowledge and experience Good Analytical Skill.
Very good stakeholder management and communication management
Team player
Strong attention to detail and organizational skills. Experience in software testing and managing testing projects. Strong judgment and instincts and able to prioritize in complex fastpaced environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
1. Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on multiple platform
2. Raise defects for all failures observed and track doubts related to the of test instructions through predefined mechanisms
3. Responsible for security and maintenance of the company assets accessories and devices allocated to perform daily operations
4. Understand testing procedures guidelines and policies for new devices and apply the same in daytoday work.
5. Use software tools for validation analysis and data capture daily
6. Capture and communicate test results escalate failures. Deep Dive on defects identify rootcuase etc.
7. Audit test results and issues raised by the team to ensure compliance with defined guidelines provide feedback as applicable.
8. Create SOPs based on existing test methods and processes with little assistance.
9. Provide floor support for DA I queries and are able to unblock them when needed
10. Contribute to weekly quality review discussions highlighting issues and potential risks.
11. Identify improvements that help project key metrics such as productivity defect leakage quality in work assignments errors mismatches etc.
Good Communication Testing Knowledge and experience Good Analytical Skill.
Very good stakeholder management and communication management
Team player
Strong attention to detail and organizational skills. Experience in software testing and managing testing projects. Strong judgment and instincts and able to prioritize in complex fastpaced environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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