Front Desk Manager
Front Desk Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Functions
- Welcome and register guests expeditiously provide information to guests as needed obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process per hotel procedures.
- Check departing guests out of the hotel as per hotel procedures.
- Sell guest rooms food & beverage outlets and seasonal hotel promotions.
- Adhere to policies regarding handling of employees cash bank.
- Reconcile all charges and cash received during shift.
- Promote Rewards Program to guests.
- Process mail messages faxes and packages.
- Hold a preshift meeting with staff prior to reporting to stations.
- Be prepared for each daily activity and review any variations with management and staff.
- Work shifts are covered with adequate staff ensure correct staffing during peak periods and high occupancy.
- Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
- Consistently monitor the performance of associates on an ongoing basis and assist the department manager in providing feedback. Reward discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
- Ensure staff is properly groomed and uniformed at all times.
- Ensure work area cleanliness is maintained at all times.
- Assist in the preparation of weekly schedules in accordance with guest needs and staff availability.
- Process timecards and payroll as required.
- Ensure all associates are safety conscious and trained in safe work practices.
- Follow 4 Keys service standards standard operation procedures and safety standards.
- Follow safety and security procedures.
- Work cohesively with coworkers and all departments as part of a team.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Job Requirements
- Understand the mission vision and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Must be detail oriented and able to multitask efficiently.
- Must be able to speak and understand and communicate the primary language(s) used in the workplace.
- Must possess excellent communication follow up and organizational
- Must have the ability to push pull bend squat and lift on a regular basis.
- Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
- Must be able to perform job functions with attention to detail speed and accuracy; prioritize organize and followup.
- Be a clear thinker remaining calm and resolving problems using good judgment.
- Follow directions thoroughly; understand a guests service needs; work cohesively with coworkers as part of a team.
- Must be able to understand guests service needs
- Maintain confidentiality of guest information and pertinent hotel data.
Work Hours
- Will be required to work flexible scheduled shifts based on business needs.
- Scheduling includes holidays nights and weekends depending on hotel events and functions.
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all of the functions that an associate in the position may be asked to perform from time to time. This document does not create an employee contract express implied or otherwise and does not alter the at will employment relationship of the employer or employee. Management reserves the right to change modify and/or alter any of the duties listed to meet business needs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact recruiting @
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and DrugFree workplace
Required Experience:
Manager
Employment Type
Full-Time
