Manager Client Administration - Onboarding Operations
Manager Client Administration - Onboarding Operations
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$ 114700 - 194900
1 Vacancy
Job Description
About Northern Trust:
Northern Trust a Fortune 500 company is a globally recognized awardwinning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
Summary
Northern Trust Asset Management investment management firm with over a trillion dollars entrusted by investors around the globe to help them navigate changing market environments so they can confidently realize their longterm objectives.
The role is primarily responsible for leading Client Onboarding Initiation Communication and Transitions. Reporting directly to the Head of Client Administration for Northern Trust Asset Management this leader will drive standardization and globalization of processes support for the follow the sun model and technology transformation required to support the firms strategic agenda.
Duties and Responsibilities
As Manager of Client AdministrationOnboarding & Communication drive operational excellence across the practice. Day to day responsibilities include:
Manage the day to day responsibilities of global Client Onboarding and Client Transitions.
Act as primary contact for sales and servicing NTAMs Institutional Client Group Northern Trust Wealth Management for matters related to New Account Onboarding.
Ensure completeness and consistency of client information across NTAMs systems. Monitor KPIs to measure effectiveness and implement process improvements
Collaborate with technology investment operations and client servicing teams to continuously evolve the global operating model and enable operational transformation.
Actively participate in the reimagining of our client experience
Closely collaborate with other teams on the replacement of our client onboarding platform.
Daily interaction issue escalation and resolution with internal and external partners including: Internal Sales and Distribution Teams Wealth Management Stakeholders Global Custodians Fund Accountants Trading Counterparties other service providers and vendors
Collaborate with NTAM operational leaders peers and technology to achieve scale and operational excellence while mitigating business and regulatory risk and losses
Work with risk and compliance functions to implement regulatory and compliance initiatives
Develop service levels with distribution and other business teams establish a robust governance and control framework to ensure
Manage motivate and build an effective team to drive growth superior customer service to internal and external partners reduce financial losses regulatory exposure and reputational risk.
Drive initiatives to strengthen the first line of defense instilling a culture of continuous improvement and robust policy and procedure documentation and process to reduce operational risk.
Necessary Knowledge and Skills
Understanding of the investment management business multiple asset classes and investment/financial technology systems within an Asset Management setting
Demonstrated passion for client onboarding and investment products.
Problem solving analytics influencing facilitation and consensus building.
Dynamic relationship building and partnership skills; a strong collaborator with experience leading initiatives across multiple groups and stakeholders
Outstanding communication skills both written and verbal with demonstrated ability to develop materials and effectively present to and persuade executive audiences
Experience in driving digital and automationdriven transformation to drive efficiencies and scalability
Strong situational awareness and decision making capabilities
Excellent motivation and team building skills including the ability to recruit develop and retain leaders staff and build and oversee a robust succession plan
Flexibility and ability to rapidly adapt to change and shifting business priorities
Global outlook with sensitivity and awareness of social and cultural differences
Necessary Experience and Education
10 years in senior operational leadership roles in financial services industry with expertise in growing and overseeing client onboarding and client servicing; Asset Management experience highly preferred
Strong commercial sense with demonstrated ability to take industry trends innovative behaviors data analytics and automation to drive growth profitability and risk management.
Track record of developing and driving transformation vision and agenda and managing change across diverse cultures and stakeholders.
Bachelors Degree required MBA or equivalent desired
Salary Range:
$USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits 401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and wellbeing benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.
Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .
We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Required Experience:
Manager
Employment Type
Full-Time
