Patient Engagement Agent
Patient Engagement Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Responsibilities
- Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
- Assists with identifying and initiating necessary referrals for specialist appointments procedures and tests.
- Contacts patients by phone to remind them of upcoming appointments relay instructions and/or to ask followup care questions as needed. Cancels and reschedules appointments as needed.
- Opens sorts and distributes all types of mail and correspondence as is necessary and assigned.
- Organizes expedites and followsup on any paperwork related to patient care.
- Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
- Takes requests for refills labs and test results if required. Assists with patient call backs as is appropriate.
- Performs other duties as assigned.
Qualifications
Required Experience:
Unclear Seniority
Employment Type
Full-Time
