The Patient Engagement Agent assists with handling all first call resolution for practices assigned to the call center. Working under minimal supervision this role is responsible for scheduling emergency and nonemergency protocols of the various departments served as well as managing community calls for any inquiry to the health system. For procedures this position may preregister the patient verifying insurance and assist with making referrals. The schedule for this role is MondayFriday from 8:00am till 5:00pm.
Responsibilities
Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
Assists with identifying and initiating necessary referrals for specialist appointments procedures and tests.
Contacts patients by phone to remind them of upcoming appointments relay instructions and/or to ask followup care questions as needed. Cancels and reschedules appointments as needed.
Opens sorts and distributes all types of mail and correspondence as is necessary and assigned.
Organizes expedites and followsup on any paperwork related to patient care.
Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
Takes requests for refills labs and test results if required. Assists with patient call backs as is appropriate.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.