Fraud Supervisor- Front Hot Line
Fraud Supervisor- Front Hot Line
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Job Description
You are a natural leader. You do whats right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate longlasting relationships.
Job Summary
As a Fraud Supervisor in our Front Hot Line team you will have the opportunity to manage a dynamic team. We seek team members who take initiative adjust quickly to change maintain a positive attitude and take responsibility for results. In this role you will be able to deliver a great customer experience even when handling challenging situations. You will have the chance to offer customers alternative solutions and enhanced products making a real impact on our customer relationships.
Job Responsibilities:
- Develop and lead team of Specialists
- Lead by example and coach on key behaviors to drive results
- Handle for performance management
- Select and retain talent
- Identify ways to support inclusion and diversity
- Manage team performance leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor coach and develop employees recognizing strong performers and managing those not meeting performance standards
- Resolve employee and escalated customer problems and inquires
- Operates with urgency and meet deadlines
Required Qualifications Skills and Capabilities:
- Must be willing to work in an environment that requires phonebased customer interaction
- Experience with multiple browsers multiple tabs window navigation and instant messenger tools
- Fluency in Windows Operating Systems and Microsoft Office tools
- Ability to delegate tasks Conflict resolution skills Prioritize diverse workloads
- Participates in of strategy
- Specialized functional or technical knowledge that allows for independent thought and action on important department activities
- Required to abide by all applicable regulatory and department practices and procedures
- Drive risk and control initiatives
Preferred Qualifications Skills and Capabilities:
- Advanced proficiency with computer functions with MS Office Suite strongly preferred
- High School Diploma or equivalent required Bachelors degree preferred
- Communicate both verbally and written
- Ability to influence internal and external business partners
- Relationship management
- Minimum of two years management experience strongly preferred
Work schedules vary and could include a schedule that includes working in the evening and on the weekend.
Required Experience:
Manager
Employment Type
Full-Time
