Senior Technical Program Manager Incident Prevention
Senior Technical Program Manager Incident Prevention
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 133900 - 231400
Vacancy
1 Vacancy
Posted on :
24-04-2025
Job Description
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Resilience Infrastructure and Solutions organization is seeking a Senior Technical Program Manager to join our inclusive and highperforming team.
If you are a pragmatic selfstarter with a strong background in program management (especially in a complex technical environment) and are able to effectively drive crossfunctional projects wed love to hear from you. We create highleverage tools that impact AWS operations from a number of different angles.
The Resilience Infrastructure and Solutions organization is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical crossfunctional projects and programs within the RIS family of services especially focusing on the crossAWS Operational Readiness Review program. These roles require scoping and creating project plans coordinating and driving and communicating to senior management on status risks and product changes. Crossteam coordination and project management skills are essential.
Key job responsibilities
Create new mechanisms to identify and help mitigate potential availability gaps. Conduct deep dives with teams on root cause analysis and how to prevent incidences from recurring. Report on AWSwide progress on mitigating potential gaps. Continuously improve the company wide retrospective mechanism.
A day in the life
Meet and review availability gaps noted by teams.
Dig into potential gaps and help identify potential mitigations by connecting with service experts.
Partner with builders in the organization to automate evidence gathering.
Partner with AWS Principal Engineering community on continually improving analysis.
Partner with UX designers on improving user experience for resilience dashboards.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
5 years of technical product or program management experience
7 years of working directly with engineering teams experience
3 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Resilience Infrastructure and Solutions organization is seeking a Senior Technical Program Manager to join our inclusive and highperforming team.
If you are a pragmatic selfstarter with a strong background in program management (especially in a complex technical environment) and are able to effectively drive crossfunctional projects wed love to hear from you. We create highleverage tools that impact AWS operations from a number of different angles.
The Resilience Infrastructure and Solutions organization is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical crossfunctional projects and programs within the RIS family of services especially focusing on the crossAWS Operational Readiness Review program. These roles require scoping and creating project plans coordinating and driving and communicating to senior management on status risks and product changes. Crossteam coordination and project management skills are essential.
Key job responsibilities
Create new mechanisms to identify and help mitigate potential availability gaps. Conduct deep dives with teams on root cause analysis and how to prevent incidences from recurring. Report on AWSwide progress on mitigating potential gaps. Continuously improve the company wide retrospective mechanism.
A day in the life
Meet and review availability gaps noted by teams.
Dig into potential gaps and help identify potential mitigations by connecting with service experts.
Partner with builders in the organization to automate evidence gathering.
Partner with AWS Principal Engineering community on continually improving analysis.
Partner with UX designers on improving user experience for resilience dashboards.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
5 years of technical product or program management experience
7 years of working directly with engineering teams experience
3 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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