Assistant General Manager Full-Time Amalie Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Assistant General Manager (AGM) plays a vital leadership role in delivering an exceptional food and beverage experience at the assigned OVG venue. Working in close partnership with the General Manager the AGM helps oversee all F&B operationsconcessions premium suites clubs and cateringensuring efficient highquality service and guest satisfaction across every touchpoint.

This position is responsible for supporting a large diverse team in a dynamic highvolume environment while driving revenue growth and maintaining the highest standards of operational excellence safety and compliance. The ideal candidate is a handson leader with a passion for hospitality strong organizational skills and the ability to thrive under pressure in a fastpaced guestfocused setting.

This role pays an annual salary of $115000$125000 and is bonus eligible.

Benefits for fulltime roles: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until July 18 2025.

• Ensure legal efficient professional and profitable operation of the assigned OVG venue.
• Generate and review financial reports including budgets projections forecasting revenue analysis disbursements capital investments labor and product costs wage and salary control P&L financial statements.
• Conflict resolution; lastresort mediation; arbitration and labor negotiations when applicable.
• Author review and amend policies & procedures as required.
• Author and amend contracts; authorize terms.
• Oversee scheduling and labor allocation.
• Analyze ticket sales in relation to anticipating staffing needs target market demographics; determine and project pointof sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting tracking of accountability and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction and provides the necessary assistance for them to provide them to perform their work.
• Evaluates each managers performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with show managers suppliers vendors and the public that projects the venue in a positive light.
• Perform other duties and responsibilities as assigned.

• BA or BS with businessrelated major.
• Minimum 10 years management experience in foodrelated or concessions industry.
• Concessions Manager Certificate from the National Association of Concessionaires.
• Nationally recognized advanced food service sanitation training course certification.
• Ability to communicate with employees coworkers volunteers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak read and write in English.
• Solid working knowledge of computer applications: Microsoft office POS systems timekeeping systems.
• Ability to work well in a teamoriented fastpaced eventdriven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location equipment evacuation procedures adjacent employee and guest areas and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to OVG and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition subtraction multiplication division percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Ability to work independently with little direction.
• Experience in a fast paced ball park or stadium preferred.
• Accounting minor or credits preferred.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.